Conversational UX Designer (Chatbot)

Overview

BRMi is seeking a UX Content Conversation Designer that creates engaging, user-centric conversational experiences for digital products and services.

Benefits:• Comprehensive Medical, Dental, and Vision Insurance• Employer-Paid Life Insurance• Employer-Paid Short-Term and Long-Term Disability Insurance• 401(k) Plan with Immediate Vesting eligibility on the first of the month following start date• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays• Educational Assistance

Salary: 75k-103k

**Can be 100% remote in TX, NJ, NC, WV, AL, VA, MD, MO, DC, GA, or FL**

Click here to learn about BRMi's culture.

Click here to see BRMi’s Glassdoor reviews

Responsibilities

• Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR.
• Write conversational content that aligns with our brand voice and user needs.
• Work closely with product managers, engineers, and researchers to define and implement conversation strategies.
• Use data, user research, and testing to iterate and improve conversations over time.
• Define intents, utterances, and response logic for AI/NLU systems.
• Help establish and maintain conversation design guidelines and best practices.
• Advocate for the user and promote accessibility and inclusivity in language.
• Perform other duties as assigned

Qualifications

• 2+ years of experience in conversation design.
• Strong portfolio of conversational work (chat, voice, or multimodal).
• Excellent writing and editing skills with an ear for natural-sounding language.
• Understanding of design thinking, user experience principles, and accessibility standards.
• Familiarity with conversational AI platforms (e.g., Dialogflow, Rasa, IBM Watson, Voiceflow, etc.).
• Comfort with ambiguity and a collaborative spirit

** BRMi will not sponsor applicants for work visas for this position.**

**This is a W2 opportunity only**

EOE/Minorities/Females/Vet/Disabled 

We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.