Backhaul & Dispatch Coordinator

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan:  Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Rate of Pay

Starting at $24.00 plus additional pay for relevant work experience.

Working Hours

Monday - Friday, 10am - 6pm.

Job Summary:

The Backhaul & Dispatch Coordinator is responsible for coordinating daily transportation operations, including dispatching drivers, managing backhaul opportunities, monitoring hours of service, and ensuring on-time, safe, and cost-effective delivery of freight. This role serves as a primary point of contact for drivers, customers, vendors, and internal partners while maintaining accurate records and supporting compliance, safety, and customer service standards.

Job Responsibilities: 

• Utilize routing and dispatch systems to efficiently plan and execute inbound, outbound, and backhaul movements 

• Dispatch trucks and prepare daily driver and equipment schedules 

• Act as a primary point of contact for drivers, responding to inquiries related to breakdowns, directions, scheduling changes, and delivery discrepancies 

• Monitor drivers’ Hours of Service (HOS) to prevent DOT violations and support regulatory compliance 

• Adjust delivery and backhaul assignments to accommodate late trucks, breakdowns, substitute drivers, or other operational changes 

• Generate revenue through effective backhaul planning and execution 

• Monitor load status, temperature (when applicable), and on-time performance, providing timely updates to customers and vendors 

• Build, update, and maintain inbound and outbound orders in the transportation management system (TMS) 

• Maintain accurate driver, load, equipment, contact, and service records within dispatch systems 

• Contact customers, carriers, and vendors regarding appointments, scheduling changes, and service updates 

• Interface with third-party transportation providers to procure services and monitor load progress 

• Promote driver safety and report incidents, accidents, and breakdowns promptly to leadership 

• Assist with accident documentation and workers’ compensation reporting as needed 

• Review, track, and resolve department expenses, invoices, and financial discrepancies 

• Maintain dispatch, backhaul, payroll, financial, and compliance files in accordance with retention requirements 

• Provide professional, courteous, and effective communication with drivers, customers, vendors, and internal partners 

• Perform all duties safely and complete additional responsibilities as assigned

Experience and Qualifications:

● Education - High school diploma or GED. College coursework, continuing technical education or comparable business experience preferred

● Basic knowledge and understanding of Department of Transportation (DOT) Hours of Service

● Knowledge of Transportation Management Systems preferred

● Ability to read conventional and electronic mapping

● Ability to read with corrected or uncorrected vision

● Ability to speak, read, write and understand English

● Ability to remain calm and focused while prioritizing requests from multiple sources

● Ability to assist in creation and maintaining the guidelines of a fiscal budget

● Ability to maintain and ensure confidentiality of team member and company information

● Accuracy and attention to detail

● Proficient in computer usage to include email, word processing, spreadsheets

● Knowledge of computer software and applications

● Ability to accommodate flexible schedules to meet the needs of the customer to include overtime, nights, weekends and holidays as required

● Ability to utilize equipment for the job such as computers, cell phone, phone, handheld trackers, copiers, scanners, printers, tractor mobilecomm devices

● Ability to Travel (less than 10%)

Environmental Job Conditions:
● Must be able to lift up to 25 lbs occasionally

● Must be able to sit on an almost continual basis and stand, walk, bend, or squat on an occasional basis in a normal office environment