Senior Research Analyst (Hybrid)
Overview
Collects, tracks, logs, and responds to incoming complaints or concerns received from various agencies and consumers.
Responsibilities
Essential Functions
Qualifications
Education/Experience Requirements- Undergraduate degree in a related field or an equivalent combination of training and experience.
- 5 years of banking experience, including operations, dispute processing, or fraud investigations.
- Strong working knowledge of consumer banking laws and regulations.
- Excellent verbal, written, and interpersonal communication skills with demonstrated ability to professionally interface (both orally and in writing) with Bank Management, State and Federal Regulators and Officials, and significant business partners.
- A team player, able to work effectively in a team fostered, multi-tasking environment.
- Ability to work with highly confidential and sensitive business information and to maintain high standards of confidentiality related thereto.
- Ability to manage multiple and/or shifting priorities and produce professional and accurate work product, under time constraints.
- Proficient in Microsoft Office suite, e.g., Excel, PowerPoint, Word, Outlook.
Background & EEO Statement
This job will be open and accepting applications for a minimum of five days from the date it was posted.
Working at The Bancorp Bank, N.A. and Benefits Information: click here
Diversity & Background Screening
Diversity & Inclusion at The Bancorp Bank: click here
The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.
Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.
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