Client Services Consultant
Skills
- Proven software implementation and deployment experience in a SaaS environment
- Strong project management and planning skills for complex, cross-functional initiatives
- Deep knowledge of healthcare credentialing, recruiting, or staffing workflows
- Ability to create scalable training materials and deliver effective onboarding
- Excellent written and verbal communication; able to translate technical features into client-facing guidance
- Change management and stakeholder engagement expertise
- Data-driven mindset with ability to monitor adoption metrics and report outcomes
Responsibilities
- Manage full customer lifecycle: kickoff, configuration, deployment, training, post-launch support, and continuous improvement for the Confirm product.
- Partner with healthcare systems and staffing organizations to align implementations with client goals and workflows.
- Design and deliver tailored onboarding and training programs to drive adoption and satisfaction.
- Monitor usage and adoption metrics, identify risks, and implement mitigation plans to ensure ROI targets are met.
- Build change management strategies, cultivate client champions, and address resistance to adoption.
- Develop scalable onboarding toolkits, training curricula, and documentation for repeatable implementations.
- Enable internal teams through training and best practices to scale the implementation model.
- Collect client feedback, document workflows and pain points, and collaborate with Product and Engineering on enhancements.
- Maintain governance cadence with customers (monthly/quarterly reviews) and provide performance reports and insights.
- Manage service requests and escalations, ensuring timely resolution and proactive follow-up.
Education
- Bachelor's degree in a related field or equivalent professional experience
- Relevant certifications (e.g., PMP, CSM) are a plus
- Background or coursework in healthcare administration, clinical operations, or related area preferred
Benefits
- Comprehensive health insurance
- 401(k) with employer match
- Wellness stipend
- Professional development reimbursement
- Work from home stipend
- Remote work flexibility
- Unlimited PTO
- Paid parental leave
- Diversity, equity, and inclusion programs and employee resource groups
Average salary estimate
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