Senior Program Manager, Customer Success Programs
Location: US Remote
As part of our rapid growth we are looking for a Senior Customer Success Program Manager to join our team! As a CS Program Manager, you partner with the Vice President of Customer Success to lead the development effort of Axonius’ post-sales customer programs. These programs are the foundation of customer adoption and retention. will report to the Global Vice President of Operations supporting our CCO organization.
Responsibilities
- Development and continuous improvement of Customer Success programs.
- Creation of short and long term strategy for customer success programs including development of detailed project plans and release cycles for enhancements.
- Partner with customer success leaders, product managers, support and other cross-functional teams to provide enhancements to both proactive and reactive customer programs.
- Lead the integration effort for customer programs into systems and tools used by customer success and cross-functional teams.
- Gather feedback on efficacy of the programs along with reporting metrics to senior leadership.
- Partner with customer success personnel to develop customer journey playbooks.
- Develop new processes and collaborate with Enablement organization to create training materials for customer success and cross-functional teams.
- Lead the continuous improvement of the customer account risk program including developing standardized risk mitigation playbooks.
Requirements:
- At least 10 years industry experience in GTM operations, customer success, program management role within software and/or technology industry.
- Strong understanding of how to use project management tools and processes.
- Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.).
- Knowledge of software development and backend product metrics.
- Strong verbal and written communication skills.
- Capable of presenting technical information to technical and non-technical audiences.
- Self driven problem solver who thrives in a fast paced environment.
- Provide a customer focused approach and a strong sense of ownership over customer results.
- Understanding of how to use data sets and data strategy to effectively extract useful information
- Demonstrate critical thinking skills and systems/process design.
Advantages:
- Experience building and delivering a technical partner enablement program
- Project Management Professional (PMP)
- Experience with Customer Engagement Platforms (Gainsight, Planhat, ChurnZero, etc)
Please Note: In addition to the salary range listed below, this position offers an annual bonus and stock options.
#LI-REMOTE #LI-LW1
Axonius is committed to fair and equitable compensation packages. A candidate’s salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus.
A little more about Axonius:
Axonius transforms asset intelligence into intelligent action. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization’s IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence. Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers the lifecycle of millions of assets for leading customers across industries and around the world.
Axonius is named to the 2025 Fast Company World’s Most Innovative Companies and the 2024 Forbes Cloud 100. Axonius is recognized with the Great Place to Work Certification™ and for two years in a row, Axonius was ranked Deloitte Technology Fast 500 list. Axonius has been cited as the fastest-growing cybersecurity company in history by revenue.
At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.
By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our Global Job Candidate Privacy Notice.
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