Associate, Guest Insights

POSITION: Associate, Guest Insights 

DEPARTMENT: Analytics

REPORTS TO:  Director, Fan Insights

FLSA STATUS: Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, convention centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

The Associate, Guest Insights  is a key position where creative and strategic thinking is valued, working with cross-disciplinary teams to ensure high-quality partner relationships and work products. The position requires strong strategy, creativity, and collaboration skills to assist Legends’ day-to-day working relationships with several key partners. The position will focus on helping organizations accelerate all aspects of their business operations, including partnership strategy & sales, marketing & brand strategy, and fan engagement.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

•  Develop audience insight reports, dashboards, and other client deliverables.
•  Contribute to strategic efforts on behalf of partners and prospects.
•  Assist with research, brainstorming, and ideation.
•  Stay informed about the latest trends and advancements in market analysis, data visualization, and sports business.
•  Provide internal and client stakeholders feedback on engagement, milestones, partner strategies, solution enhancements, and other vital initiatives.
•  Play an active role in driving integration, collaboration, communications, and best practice sharing across the organization.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Strong analytical skills with the ability to translate complex data into actionable insights.
• Strong interpersonal skills for effective client interaction.
• Ability to manage multiple tasks and deliver results in a fast-paced environment.
• Ability to work independently as well as part of a team.
• Knowledge of market analysis tools like Oracle, GWI, YouGov, Scarborough, Zoomph, Audiense, and Placer.ai.
• Proficiency in Microsoft Excel required.
• Experience with Tableau or other data visualization tools is preferred.
• Knowledge of SQL for data manipulation and extraction is preferred.

EDUCATION

• Bachelor’s degree in Data Science, Computer Science, Statistics, Data Analytics, or a related field.

COMPENSATION

Competitive salary commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Corporate Chicago or Remote

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.