Concierge - job 1 of 2

Today is a new day. At Asbury we’re filling it with more laughter, more possibilities, more ways to give back, all backed by support for whatever life brings your way. We are an organization with a mindset to help others, a place where seniors continue to teach, learn, and grow, a certified Great Place to Work where you can build a purposeful career. Let’s do all the good we can in this world – together. 

Asbury Methodist Village, a part of Asbury Communities, Inc., the 14th-largest, not-for-profit continuing care retirement community system in the United States as ranked by LeadingAge Ziegler.   It’s a welcoming environment unmatched in other continuing care retirement communities (CCRCs) in Maryland.   In addition, Asbury Methodist Village is proud to hold EAGLE accreditation from the United Methodist Association of Health & Welfare Ministries.

Come join our team that continues the legacy of serving the seniors of Montgomery County, MD and surrounding communities. 

Once you've submitted your application, you'll receive an email and text invitation from our trusted partner, Arena, to complete a short 3-5 minute questionnaire. Completing this step is required as part of the application process and helps us get to know you better. 

Schedule & Compensation

• PRN/Per Diem
• 4:30pm - 8pm
• Weekday and Weekend availability required  
• $19.00/hour

We are seeking a friendly and customer-focused Concierge to join our team in Gaithersburg, United States. As a Concierge, you will be the face of our organization, providing exceptional service and creating memorable experiences for our guests.

• Welcome and greet guests upon arrival, offering assistance with luggage and directions
• Provide information about local attractions, restaurants, and entertainment options
• Make reservations for dining, transportation, and various activities
• Arrange tickets for shows, sporting events, and other local attractions
• Assist guests with special requests and resolve any issues or concerns
• Coordinate with other departments to ensure seamless service delivery
• Maintain up-to-date knowledge of local events, attractions, and services
• Handle guest inquiries and requests via phone, email, and in person
• Manage and organize the concierge desk, keeping it tidy and well-stocked with relevant materials
• Collaborate with the front desk team to ensure a smooth check-in and check-out process

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in computer systems, including Microsoft Office and reservation software
• In-depth knowledge of local attractions, restaurants, and services in Gaithersburg and surrounding areas
• Previous experience in hospitality or customer service roles
• Experience in a luxury hotel or resort setting is preferred
• High school diploma or equivalent; a degree in Hospitality Management is a plus
• Fluency in English; additional languages are beneficial
• Flexible schedule with ability to work evenings, weekends, and holidays as needed
• Professional appearance and positive attitude
• Knowledge of hospitality industry standards and best practices

Depending upon the status of the position, Asbury offers generous benefits including medical, dental, and vision coverage; 401K with match; PTO and paid holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.