HVAC Operations Manager - Service / Install / Sales - job 1 of 2

Company Name

Overview

American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.

LOOK at what’s NEW for full-time employees... 

• Low-Cost Health Insurance Plans starting at $5 a week.
• Free 24/7 Virtual Telemedicine Services from your first day of employment.
• Enhanced Dental Insurance options. 
• NEW Pet Insurance Plan - Protect all of your loved ones! 
• NEW Legal Insurance Plan available. 

Northern Virginia's footprint, consisting of ARS Manassas, McCarthy Home Services, and Total Comfort Heating and Air is having an incredible season, and we're looking to grow our leadership team. Seeking an experienced HVAC Manager with a background in Sales, Service, or Installation Management. If you'd like to grow with the pros, your path starts here.

Responsibilities

(NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job title. The list is descriptive only and should be used for no other purpose. ARS retains the right to add or to change theduties of a position at any time. Incumbents are frequently cross-trained and may perform any combination of the following duties/responsibilities. These duties are not to be construed as exclusive or all-inclusive.)

• Manages and develops the service, installation, or sales staff, which includes hiring, terminating, and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production.
• Supports fellow HVAC Service, Install. and Sales Managers when called upon. 
• Evaluates workload and schedules in a way that best utilizes manpower and maximizes profits, which includes managing labor expenses to stay within budget guidelines.
• Resolves customer issues and complaints to ensure customer satisfaction.
• Achieves monthly budgeted revenue.
• Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal down-time in job completion. Manages material expense to stay within budget.
• Conducts research and participates in the marketing process of the department.
• Generates reports and measures of departmental operations as well as records on all inventory, tools, and vehicles. Reviews reports with management.
• Instructs crews on proper use of materials and quality workmanship.
• Reviews payroll records to ensure that technicians are paid properly and that record keeping is in compliance.
• May conduct job site inspections.
• Ensures that employees have proper tools for the job and that they are properly maintained.
• Assists the dispatching operation to ensure appropriate technician selection for type of service.
• Monitors preventive maintenance of vehicles to ensure proper operation.
• Evaluates staff to determine training requirements. Provides on-the-job training and support to employees.
• Oversees facility and equipment maintenance, ensuring that assets are protected and controlled.
• Observes all safety and Company rules and regulations in the performance of duties.
• Follow the guidelines for the Senior Care, Ethics, and Quality Assurance Process.
• Conduct weekly meetings.
• Other duties as assigned

Qualifications

• Experienced in a HVAC Management position highly preferred.
• Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
• A working knowledge of gas piping, electricity, plumbing and air flow are required.
• Knowledge of local and national HVAC code is preferred but not required.
• A valid driver’s license is required.
• Must possess a working knowledge of local codes and general industry standards.
• Strong supervisory, communications, computer and mathematical skills are required. 

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.