Client Success Manager
Skills
- Strong interpersonal and communication skills.
- Analytical and problem-solving capabilities with high attention to detail.
- Experience with BI tools, data lakes, or data science concepts.
- Ability to manage multiple tasks and work collaboratively in a team environment.
- Critical thinking mindset suited for an innovative business environment.
Responsibilities
- Serve as the strategic partner and primary point of contact for clients to align solutions with business objectives.
- Provide thought leadership by sharing industry insights and regulatory updates.
- Develop deep functional and technical knowledge of the platform to engage clients effectively.
- Build product adoption post implementation and support onboarding of new clients.
- Maintain relationships with mid to senior client stakeholders through regular communication.
- Identify and communicate operational and technical improvements enhancing long-term client success.
- Manage client issue resolution ensuring timely and acceptable outcomes.
- Act as the client advocate within Arcesium collaborating with internal teams.
- Analyze client usage and feedback to create tailored action plans for value maximization.
- Proactively monitor client success metrics to ensure satisfaction, retention, and adoption.
Education
- Degree preferred in economics, finance, business, math, science, or engineering.
Benefits
- Competitive salary range $210,000 - $255,000 annually.
- Year-end bonus guaranteed in the first year.
- Medical and prescription drug coverage.
- 401k contribution matching.
Average salary estimate
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