Director, Business Analysis - Global Transformation & Change Team

The role is within the Global Transformation and Change (GT&C) team at Columbia Threadneedle Investments. The GT&C team is a key part of delivering strategic goals, transformation objectives and business outcomes set by executives, business leaders, and functional and workstream leads. This role will work closely with all areas of the business to ensure that (a) high-level intentions set by senior leadership are translated to compelling solutions and actionable requirements, (b) development and product teams deliver on requirements, and (c) intended business outcomes are delivered through application of change management best practices.

Key Responsibilities

• Lead a team of BA's to ensure collective work is of consistent high quality and delivers on leadership's strategic intentions.  Bring subject matter expertise in asset management business process and technology to the leadership and coaching of business analysts.  Provide effective people leadership through effective coaching, feedback, and sound performance management practices.  Act as champion for the team and intervene on matters that create roadblocks to individual or organizational success.
• Nurture best practices: business case development; workshoping and stakeholder mgmt; process volume and quality analystics; as-is and future-state business process mapping; operating model documentation and design; requirements collection and synthesis, feature and story development, documenting data requirements; release planning and roadmapping; agile practices and software development methods; process automation design; customer and employee experience design; user testing and quality mgmt; change mgmt and adoption planning; analytical tools.
• Maintain knowledge of new developments in business analysis, including learning from other market leaders and industries.  Educate team on changes in the industry and organization and contribute to best practices of the team.
• Analyze complex business issues requiring transformation and change by incorporating company and Asset Management industry knowledge with sound analytical processes.  Support subject matter experts (SMEs) in capturing current-state operational analysis to enable decision making in support of the firm's business transformation initiatives.  Gathering and documenting requirements from functional / workstream leads and end users.  Analysing demand / case for business change and documenting business impact assessments.
• Define business analysis approach to projects, lead the execution of the analysis, manage expectations and risks, and ensure post-implementation benefits are measured.  Documentation of solution design, current and future states and gap analysis.  Present results of analysis and/or recommendations to business leaders, stakeholders, and at time external parties.  Communicate action plans and priorities to appropriate partners.
• Build relationships with business leaders to understand business objectives and priorities, drive large/complex business process improvements that support operational excellence, productivity enhancements, growth, and other key initiatives.  Partner with business architecture to align designs in the enterprise.  Support the delivery of project objectives by ensuring that delivery is aligned to standards and processes, with provision of strong estimates and risk management.
• Support the business in understanding complex ideas and solutions through the provision of high quality documentation and stakeholder communication.  Manage multiple relationships across the organization, including senior level leaders, and at times with external parties and clients.  
• Act as a liaison among business leaders and stakeholders (Solutions and Data Architects, business and commercial leaders) to gather information and share best practices, and to ensure initiatives are executed appropriately.  Liaison/information sharing with technical teams (analysis, build, infrastructure).

Required Qualifications

• Bachelor’s degree or equivalent.
• 10+ years of relevant experience.
• Excellent communication and facilitation skills; demonstrated ability to clearly and persuasively communicate ideas, issues and recommendations to senior leadership.
• Strong analytical and problem-solving skills and ability to use analysis with associated applications.
• Ability to influence across organization and to senior leaders. 
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
• Demonstration of strong project management skills
• Ability to develop effective working relationships with varying levels of employees and influence improvements and efficiencies to work processes
• Experience leading presentations at meetings
• Demonstrated enthusiasm for learning and developing creative solution

Preferred Qualifications

• In-depth knowledge of business operations and processes with ability to articulate these processes to others.
• Experienced in driving process/asset changes and initiatives.

About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Full timeExemptBusiness Support & OperationsAMINV US Asset Management