Customer Service Specialist (Temp to Hire)
Skills
- Excellent verbal and written communication skills.
- Experience using Salesforce CRM in a customer service context.
- Proven customer interaction and problem-solving experience.
- Ability to learn and adapt to new technologies and platforms.
- Capability to manage multiple customer cases with good prioritization.
- Strong customer service mindset and positive attitude.
- Willingness to travel occasionally to live AMA events.
Responsibilities
- Respond to customer cases using Salesforce and maintain best practices.
- Answer customer phone calls and document conversations in case management systems.
- Complete customer-related tasks including data entry in various AMA platforms.
- Collaborate with multiple AMA teams to resolve customer challenges.
- Provide assistance with membership, events, publications, and related inquiries.
- Track and follow up on customer cases timely to ensure stellar service.
- Maintain and update membership data, resolve issues, and identify duplicates.
- Deliver excellent customer service across phone, email, and chat channels.
- Identify trends in customer issues for prompt reporting and resolution.
- Complete special projects as assigned by the team.
Education
- High school diploma or equivalent required.
Benefits
- Remote work with flexible location.
- Flex Fridays with no meetings after noon.
- Unlimited sick leave.
- Four weeks parental bonding/caregiver leave.
- Paid vacation time and 13 paid holidays.
- Six days paid volunteer time off per year.
- Comprehensive medical, dental, and vision plans options.
- 403(b) retirement plan with employer match and immediate vesting.
- Fully paid life insurance twice base salary.
- Fully paid short-term and long-term disability insurance.
Average salary estimate
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At the American Marketing Association (AMA), we’re striving to be the most relevant voice shaping marketing around the world. Our passion and dedication to uncovering the next best practices in marketing, paired with our core values of being curio...
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