Program Manager - Digital Workplace - job 2 of 4

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Program Manager – Real Estate & Digital Workplace Integration plays a critical leadership role in shaping, delivering, and scaling the digital workplace experience across American Express’ global footprint. This leader will be accountable for the end-to-end alignment between Digital Workplace (DW) and Global Real Estate & Workplace Experience (GREWE), ensuring technology is seamlessly embedded into the design, construction, and operation of our workplace environments.

Partnering across Technology, Real Estate, and Finance, the Program Manager will lead the annual asset procurement and transfer process, oversee technology integration in capital projects, and drive lifecycle accountability for all workplace technology assets in new builds, site renovations, and major workplace transformations.

Key Responsibilities:

• Serve as the single point of accountability between Digital Workplace and GREWE for all workplace technology integration activities.
• Partner with GREWE during the annual capital planning cycle to identify and scope all relevant workplace technology projects.
• Co-lead strategic planning and prioritization for site-level digital workplace investments aligned to enterprise goals.

• Define and maintain technology standards and cost estimates in coordination with AET, to be applied across all new builds and renovation projects.
• Oversee the CIP AR (Capital Investment Plan Authorization Request) process with GREWE to ensure timely and accurate procurement of workplace technology assets.
• Support project execution through collaboration with GREWE Project Managers, ensuring budget accuracy, invoice validation, and project tracking.

• Drive alignment between GREWE and Digital Workplace on technology assets in scope for each project, ensuring accurate and timely fixed asset capitalization.
• Partner with GREWE and Corporate Planning during Q4 budget transfer cycles to transition ownership and budget responsibility of assets from GREWE to AET.
• Maintain full lifecycle visibility and accountability for all transferred workplace assets, including future upgrades, maintenance, and end-of-life management.

• Establish and enforce governance standards, including cost tracking, financial reconciliation, and budget forecasting related to workplace technology investments.
• Provide executive reporting on technology integration performance, budget efficiency, and asset lifecycle KPIs.
• Continuously improve the asset procurement, transfer, and capitalization processes to reduce risk, optimize spend, and enhance stakeholder experience.

Key Qualifications:

• 10+ years of experience in technology program management, workplace transformation, real estate/technology integration, or digital workplace strategy.
• Proven experience managing large-scale capital projects and fixed asset procurement/lifecycle processes.
• Strong understanding of workplace technologies (e.g., AV, collaboration tools, networking infrastructure).
• Excellent financial acumen, including budgeting, forecasting, and capital planning experience.
• Exceptional stakeholder management and communication skills—ability to navigate complex cross-functional relationships and influence at the executive level.
• Deep understanding of service delivery principles and enterprise-first mindset.
• Strong strategic thinking and problem-solving skills; able to lead through ambiguity and build scalable, repeatable processes.

• Experience with corporate real estate, facility build-outs, or infrastructure implementation.
• Familiarity with asset capitalization, corporate budget transfers, and lifecycle asset management.
• Experience working in large, matrixed organizations with global reach.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.