Manager – Compliance - Global Commercial Services Marketing - job 2 of 18

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This position will be a key member of the American Express Global Commercial Services (GCS) Line of Business Compliance Team (LOBCO), primarily responsible for oversight of the GCS Marketing organization. The position provides independent compliance oversight and second-line challenge to ensure the business is building, enhancing, and maintaining an effective framework for compliance with applicable internal policies, laws, regulations. Areas of responsibility will include assessment of compliance risk associated with new marketing strategies, prospect and customer experiences, marketing claims and disclosures, and other business-owned content.

Responsibilities:

• Provide compliance oversight, challenge, and guidance to GCS Marketing business stakeholders on compliance/regulatory requirements applicable to marketing projects and strategies.
• Analyze new and/or enhanced products and services as part of the New Product Development process to assess compliance risks and evaluate proposed controls to ensure adherence with regulatory requirements.
• Review marketing, campaign strategies, and advertising materials for adherence to applicable laws including but not limited to Unfair or Deceptive Acts or Practices (UDAP), Truth in Lending (Reg Z), Equal Credit Opportunity Act (Reg B), privacy, and all other applicable federal and state regulations. 
• Review and approve required disclosures in consultation with other key stakeholders.
• Support an effective Compliance program including Compliance Risk Assessment (CRA), Regulatory Change and Inventory Management (RCIM), and provide oversight and challenge on business owned Key Risk Indicators (KRIs) and Regulatory Business Self Testing (RBST).
• Effectively identify and challenge Compliance Issues to ensure timely creation or enhancement of controls, closure of gaps, and customer remediation where required.
• Liaise as required with the relevant stakeholders, including but not limited to:  Internal Audit, Independent Compliance Testing team, General Counsel’s Organization, Operational Risk, Control Management, Financial Crimes Compliance, and Privacy Office.
• Review vendor services prior to contractual engagement, including any modification with respect to the services performed or change in product and/or services as needed.
• Assist in preparation for regulatory inquiries and examinations.
• Additional responsibilities based on team needs.

Minimum Qualifications:

• 5-7 years of experience in Compliance or related activities within the financial services industry
• Knowledge of banking laws, particularly UDAP/UDAAP, Regulation Z, privacy, and general credit card practices
• In-depth knowledge and understanding of compliance risk management practices and methodologies, including risk and control assessments
• Understanding of regulatory expectations and experience preparing for regulator meetings and examinations
• Proven ability to build rapport, garner respect and appropriately exercise authority in a collaborative environment.
• Professional maturity and confidence in expressing a point of view with management.
• Ability to identify and understand key risks, issues and trends and to develop meaningful information to be shared with leadership
• Ability to handle multiple tasks and prioritize work in a highly deadline-intensive environment
• Bachelor’s Degree or equivalent work experience

 Preferred Qualification:

• Advanced Degree

Guardian

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.