Director, Enterprise Conduct Risk Management - job 1 of 2

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. 

The Enterprise Conduct Risk Management team within Global Risk and Compliance (GRC) is responsible for identifying and managing conduct risk across all processes and geographies at American Express. 

We are seeking a highly motivated and analytical professional to join our Independent Risk Management team as a Director of Conduct Risk. This role will report to the Vice President and Head of Enterprise Conduct Risk Management. The incumbent will help support the oversight of conduct risk for the Company.  The incumbent will be responsible for identifying, measuring, monitoring, and reporting on conduct risks and data analytics. This role is critical in providing independent oversight and challenge of conduct risks across the enterprise, with a focus on ensuring behaviors and processes align with regulatory expectations and our company’s Risk Appetite.

As a trusted colleague in the second line of defense, you will assess behavioral data, evaluate control environments, drive automation of reporting processes, and present actionable insights to senior leadership and governance committees. This position offers exposure to enterprise-level risk management, frequent interaction with stakeholders across the business, and an opportunity to influence key decisions that promote sound risk culture and accountability.

Key Responsibilities:

• Leverage technology and data analytics to produce clear aggregate reporting on conduct risk to senior executives
• Provide independent oversight of the first-line business activities to ensure conduct risks are appropriately identified, assessed, and managed
• Maintain a thorough understanding of regulatory requirements to guide conduct risk practices in line with applicable laws and standards
• Perform periodic scheduled reviews and sample-based testing to evaluate the adequacy and effectiveness of conduct risk management strategies and control mechanisms
• Incorporate relevant insights from independent risk management activities, industry practices, emerging trends, and regulatory developments into broader Conduct Risk governance framework
• Effectively coach, train and develop a team in all aspects of their role
• Handle confidential information with impeccable integrity

Minimum Qualifications:

• 8+ years of experience in risk management within the financial services industry, specific expertise in compliance or enterprise risk management preferred
• Bachelor’s degree in Finance, Data Science, Risk Management, Business Administration or related field
• Proven experience in data aggregation and analysis, particularly in a financial or regulatory environment
• Excellent written and verbal communication skills, with the ability to present findings to executive leadership and stakeholders clearly and concisely
• Ability to Influence and help embed a strong risk-aware culture throughout the organization, encouraging proactive risk management behaviors at all levels
• Prior experience managing regulatory exams and supervisory engagements
• Understanding of risk management principles, frameworks, and regulatory requirements
• Team management experience

Preferred Qualifications:

• Independent Risk Management with a GSIB
• Master’s degree or relevant formal certification

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.