Signature Collection Homeowner Services Manager - Year Round
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
- Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
- Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
- Subsidized meals at Employee Dining Rooms offered for staff while on shift
- Subsidized housing options available for seasonal full-time staff
- Discounts for staff members at restaurants, shops, and service providers in Park City
- Healthcare options are available for staff members
- 401k plan with company match
PURPOSE OF POSITION: The Homeowner Services Manager serves as the primary liaison to homeowners and their agents.
RESPONSIBILITIES:
- Provide operational support to Deer Valley’s Lodging division, specifically the assigned lodging property and the Lodging Admin team.
- Execute and maintain new Rental and Unit Management Agreements.
- Ensure homeowner questions/requests/problems are addressed promptly and verify that appropriate action has been taken.
- Ensure accuracy of owner statements by reviewing balances, charges, and revenue payments.
- Gather and track owner stay dates and update reservation system to accurately reflect homeowner stays and dates available for nightly rentals.
- Conduct appraisals of private homes and condominiums, ensuring they meet the standards set by Deer Valley.
- Work with the Homeowner Acquisition Manager on strategies for new property acquisition, meeting with potential new owners and realtors as needed.
- Post work orders, order replacement items, and process miscellaneous owner charges in property management software.
- Update internal documents and spreadsheets for new contracts.
- Coordinate annual renewals, payments, and charges for all owners at all properties.
- Promote on-going communication with owners related to unit status.
- Facilitate paperwork and establish communication with new owners when a unit is sold.
- Create an online newsletter to provide information on property updates, local information, and revenue forecast.
- Assist owners and maintenance/housekeeping departments with maintenance requests and condominium upgrade projects.
- Prepare end-of-year tax information with breakdowns of expenses and revenue.
- Update and maintain homeowner websites.
- Other duties as assigned.
QUALIFICATIONS:
- Prior homeowner relations experience preferred.
- Requires immense attention to detail and the ability to create, maintain, and interpret Microsoft Excel spreadsheets.
- Professional communication in both written and verbal forms required.
DATES OF EMPLOYMENT:
- Year Round
PAY RATE:
- $74,000 - 84,000, dependent on experience
Deer Valley Resort is an Equal Opportunity Employer.
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