Customer Support Specialist - job 1 of 27
Company Description
Skillbridge Academy is a forward-thinking professional development and training organization committed to empowering individuals and businesses through high-quality educational programs and strategic solutions. We focus on fostering growth, innovation, and long-term success for our clients by providing exceptional learning experiences and performance-driven support. Our team values collaboration, adaptability, and a strong commitment to excellence in everything we do.
Job Description
We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team in Miami, FL. This role is ideal for someone who enjoys assisting clients, resolving inquiries, and contributing to a positive customer experience. The Customer Support Specialist will serve as a key representative of the company, ensuring clear communication, timely support, and a professional service environment.
Responsibilities
Provide professional and courteous assistance to customers via phone and email.
Address inquiries, resolve concerns, and ensure high levels of satisfaction.
Maintain accurate documentation of customer interactions and solutions.
Collaborate with internal teams to support client needs and improve processes.
Follow established procedures to ensure consistent and high-quality service.
Uphold company standards in communication, organization, and customer care.
Qualifications
Strong communication and interpersonal skills.
Excellent organizational abilities and attention to detail.
Ability to manage multiple tasks while staying focused and professional.
Problem-solving mindset with a proactive approach to customer support.
Basic computer proficiency and ability to learn internal systems quickly.
Additional Information
Competitive salary: $52,000 – $56,000 per year.
Career growth and professional development opportunities.
Supportive team environment with a clear path for advancement.
Valuable skill-building in communication, service, and operations.
Full-time, stable position with long-term potential
Average salary estimate
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