Customer Service Agent - job 1 of 10
Company Description
About Us
At Every Word Code, we are driven by the power of language, data, and innovation. As a forward-thinking marketing and branding firm, we specialize in delivering tailored retail strategies that resonate with modern consumers. Our team combines creativity, technology, and research to elevate brands across the retail landscape. We believe in building lasting client relationships and a workplace that fosters growth, initiative, and excellence.
Job Description
Job Description
We are currently seeking a dedicated and professional Customer Service Agent to join our growing team in Kansas City. In this role, you will be responsible for providing high-quality support to our clients, addressing inquiries, and ensuring a positive customer experience from start to finish.
Responsibilities
Respond to customer inquiries via phone, email, or live chat in a timely and professional manner
Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering solutions
Maintain accurate records of customer interactions and transactions
Follow up with customers to ensure satisfaction and issue resolution
Collaborate with other departments to improve processes and customer experience
Meet performance targets related to customer satisfaction and response time
Qualifications
Qualifications
High school diploma or equivalent; associate’s or bachelor’s degree preferred
Proven experience in customer service or client-facing roles
Excellent communication and problem-solving skills
Ability to multitask and manage time effectively in a fast-paced environment
Proficiency in Microsoft Office and CRM systems
Strong attention to detail and organizational skills
Additional Information
Benefits
Competitive salary ($50,000 – $55,000/year)
Opportunities for growth and advancement within the company
Comprehensive training and professional development
Supportive and collaborative team environment
Health and wellness benefits available after probationary period
Average salary estimate
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