Global Continuous Improvement Senior Manager

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

We are seeking a strategic and results-driven Senior Manager of Global Continuous Improvement to lead enterprise-wide initiatives that drive operational excellence, efficiency, and innovation. This role will be responsible for identifying opportunities, developing business cases, and executing high-impact projects that align with organizational goals. The ideal candidate brings a blend of traditional continuous improvement expertise and advanced capabilities in strategic project management, data analytics, and business modeling.

Key Responsibilities

• Lead cross-functional continuous improvement initiatives using Lean, Six Sigma, Agile, and other methodologies to drive operational excellence.
• Build and maintain strong relationships with senior leaders to align on CI strategy and deliver measurable business outcomes.
• Develop and manage strategic projects from ideation through execution, ensuring alignment with organizational goals.
• Design and implement reporting automation and standardization frameworks to improve transparency and decision-making.
• Conduct cost-benefit analyses and value realization assessments to prioritize and validate improvement opportunities.
• Collaborate with business leaders to refine business use cases and optimize resource allocation.
• Partner with senior leadership to identify, prioritize, and solve business challenges, advancing CI maturity.
• Apply Scrum and Agile methodologies to manage project timelines, stakeholder expectations, and iterative delivery.
• Drive root cause analysis and critical thinking to implement sustainable, long-term solutions.
• Foster stakeholder engagement and maintain strong communication throughout project lifecycles.
• Leverage data visualization tools (e.g., Power BI, Tableau) to communicate insights and track performance metrics.
• Utilize domain expertise in Mortgage Servicing and Insurance, with a focus on lender-placed insurance, to optimize processes and ensure regulatory compliance.

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 10 or more years of experience (Preferred)

Supervisory Responsibilities

• This job may have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Compensation

Base compensation offered for this role is $104,000.00 - $163,380.00 annually and is based on experience and qualifications.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.