Senior Employee Experience Program Manager

The community you will join:

We’re the Airbnb Talent team - playful, fun, helpful, and deeply committed. We’re tasked with one of the company’s most important goals: preserving and driving Airbnb’s amazing culture. We do this by making sure we work with brilliant, inspiring individuals and teams. It’s our job to make sure we help all of our people raise the bar with their work and career. We work hard - very hard - but every day, we are rewarded by the amazing, joyful people around us. We’re creating the best team in the world.

The difference you will make:

Airbnb is looking for a key hire to join the newly formed EX Program Management Office (PMO) as a Senior Employee Experience (EX) Program Manager. Reporting directly to the Director of Program Management for EX, this critical role will design, drive, and execute strategic initiatives that elevate Airbnb’s employee experience and align with our mission to become the most creative company in the world.

Collaborating with senior leaders, cross-functional teams, and stakeholders across EX, and beyond, you’ll ensure impactful program delivery and operational excellence. We value proactive, resourceful problem-solvers who thrive in fast-paced environments and bring a collaborative, solutions-oriented mindset to complex challenges.

A typical day:

• Lead the planning and execution of cross-functional programs and strategic initiatives tied to EX and CEO-level goals, ensuring clarity around priorities, deliverables, timelines, and success metrics.
• Turn big ideas into actionable plans with clear governance structures to keep projects moving forward.
• Build operating rhythms that improve ways of working, including communication cadences, key meetings, reporting, and decision-making processes.
• Spot and fix inefficiencies by streamlining workflows and improving processes that drive operational excellence across the EX organization.
• Collaborate with teams across Airbnb, including Legal, Corporate Planning, and others to make sure everyone is aligned and working in harmony.
• Act as the "connector" for cross-functional teams, fostering collaboration and removing bottlenecks so work gets done smoothly.
• Craft and deliver top-notch executive presentations for EX leaders—breaking down progress, insights, and recommendations into clear and engaging updates.
• Keep stakeholders informed and engaged: share program updates, address potential risks, and help leadership make well-informed decisions.
• Promote a culture of continuous learning and improvement within the team—share best practices, encourage innovation, and find new ways to help everyone work smarter.
• Oversee and manage budgets effectively, partnering with EX Finance to ensure resources are being used efficiently and for maximum impact.
• Work with a passion to create systems, processes, and frameworks that make everyone’s jobs easier and help teams perform at their best.

Your expertise:

• A bachelor’s degree is required; an MBA or advanced degree is a bonus.
• At least 15 years of experience in program management, product management, or business operations, with a proven record of managing complex, cross-functional initiatives from start to finish.
• Strong experience in strategic planning, turning abstract priorities into clear, attainable goals.
• Excellent problem-solving skills with the ability to analyze data and use those insights to drive decisions.
• Exceptional communication and presentation skills—you know how to make complex things simple and engaging for any audience.
• A proven ability to lead through influence, align teams, and get buy-in without directly managing people.
• Familiarity with tools like Asana, Airtable, and Google Suite is a plus.
• A collaborative, resourceful mindset with the ability to thrive in fast-paced, ever-changing environments.
• A commitment to continuous improvement and curiosity to always learn better ways of working.
• Experience in HR, Employee Experience, or talent-related initiatives within tech or creative companies is great—but not required.
• Sense of humor, low ego, and willingness to Embrace the Adventure!

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.