Consumer Insights Lead, Global
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
Join Airbnb’s dynamic Research Team, which arms Airbnb with actionable insights to inform strategic decisions across business functions. You’ll be part of Innovation Insights, a division of Research that delivers insight into cultural trends, the competitive landscape, key audience segments, and new growth opportunities to help shape the future of Airbnb. You’ll work closely with partners across Strategy, Product, and Marketing teams. Innovation Insights is also at the forefront of incubating new research methods, including AI-based tools, which accelerate research and unlock new insights for Airbnb.
The Difference You Will Make
As Senior Trends & Foresight Lead, you will identify signals of change in consumer behavior, forecast their business implications, and provide leadership teams with insights to navigate fast-evolving cultural landscapes. Success in this role means synthesizing a range of data and resources to deliver compelling narratives that inform long-term strategies, uncovering both risks and opportunities. Your work will be measured by the clarity, relevance, actionability and impact of your insights.
A Typical Day
- Analyze and synthesize diverse data sources (secondary/syndicated, social, AI-powered, quant, qual, internal, external, etc.) to uncover consumer trends.
- Develop compelling, actionable frameworks and narratives to communicate trends and their business implications to cross-functional partners.
- Collaborate with researchers across the team, helping them to contextualize their work within broader trends and cultural norms.
- Lead high-priority, deadline-driven projects and develop clear, concise deliverables that engage and inspire decision-makers.
- Oversee relationships with external agencies for Trend & Foresight functions, including evaluating potential new tools and subscriptions.
- Collaborate on innovative new methods that unlock new insights and increase efficiencies across research.
- Coach and develop a direct report, ensuring their growth and the quality of their contributions.
Your Expertise
- 12+ years of relevant trend and foresight experience, including delivering insights at global and regional scales.
- Degree in research, marketing, social sciences, future studies or other relevant field; advanced degrees preferred.
- Demonstrated ability to create actionable, compelling narratives and frameworks, including via slide reports (Google suite proficiency a plus).
- Expertise in both qualitative and quantitative analysis, and ability to evaluate external data sources.
- Hands-on experience with a broad range of trend analysis resources, including AI applications.
- Proven ability to lead and coach individuals, driving high-quality, impactful work.
- Excellent interpersonal skills—collaborative, solutions-oriented, and able to foster teamwork across functions.
- Ability to balance a detail-oriented, hands-on approach with creative, “outside-the-box” thinking.
- Comfort navigating ambiguity; able to clarify, simplify, and identify opportunities to add unique value.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Average salary estimate
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Airbnb is a leading online marketplace for short- and long-term homestays and experiences founded in 2008. We provide access to 6+ million unique places to stay in more than 81,000 cities and 191 countries worldwide.
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