Applications/Field Service Engineer

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Job Description:

Airbus Robotics is looking for an Applications Engineer 2 to join our Engineering team based in Mukilteo, WA.

How we care for you:

-Financial Rewards: Competitive base salary, incentive compensation which may
include profit sharing schemes, retirement savings plan and the ability to
participate in an Employee Stock Ownership Plan (“ESOP”)
-Work/Life Balance: Paid time off including personal time, holidays and a
generous paid parental leave program.
-Health & Welfare: Comprehensive insurance coverage including medical
(traditional and high-deductible health plans), prescription, dental, vision, life,
disability, Employee Assistance Plan (“EAP”) and other supplemental benefit
coverages.
-Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development
programs and both national and international mobility.

Annual Salary range of $80,000-$97,000 based on applicant profile.

Your challenges:

• Investigate product issues during new product testing and bring up at Airbus Robotics and at customer sites post-delivery, support root cause analysis of failures, and propose remediation in a timely fashion.
• Analyze customer feedback including warranty requests and generate prioritized actions to address shortcomings associated with the company’s products.
• Monitor customer satisfaction and machine performance.
• Perform troubleshooting and limited repairs at customer sites as well as at Airbus Robotics facilities in Seattle or in the EU.
• Review existing product design, identify weaknesses, propose, implement, and monitor the effectiveness of improvements.
• Perform application programming on specialized platforms with applications in automation and robotics.
• Serve as a liaison with customers to resolve problems and inquiries.
• Provide customer on-site and in-office training for operators and maintenance personnel.
• Validate early concepts of corrective designs and thoroughly test them.
• Create a strategy for the verification of the corrective designs and participate in verification activities.
• Interact with customers, marketing, and sales as required to capture user needs and look for opportunities to improve products.
• Support sales of new, upgraded design improvements and support contracts with the guidance of the department.
• Develops, plans, and executes a project and leads one or more operators, technicians, and/or associate engineers on the execution of design tasks, prototype builds, and test setups. Designs high-quality experiments with fast iteration speed. Is responsible for the execution of an entire project task. Leads project tasks and is responsible with minimal guidance for technical leadership within those project tasks. Owns the quality of execution, iteration speed, quality of decision-making, and quality of the results (as appropriate) of project tasks.
• Level 2 in at least two technical competences relevant to the company. Level 2 is indicative of knowledge that can be applied with guidance or supervision.
• Exercises discretion and independent judgment in the application of specialized knowledge on work that is predominantly intellectual and for which the output produced, or the result accomplished cannot be standardized in relation to a given period of time.
• Troubleshoot and resolve electromechanical issues. This includes work with common tools such as DMMs, oscilloscopes, etc.
• Perform hands-on work when needed.
• Establish and maintain positive customer relationships.

Travel Required:

• 20% minimum travel required to customer sites both domestically and internationally

Your Boarding Pass:

Education:

Required

• Bachelor of Science in Software or Computer Engineering or related field

Experience:

Required

• 3-5 years of experience working in a robotics/automation/manufacturing setting
• Full stack development experience working with both browser and server
• Serenity developers: comfort programming in JavaScript.  Experience programming with Typescript, Json, React and Node.js. Optional AngularJS experience.
• UI framework experience, for example Material UI, Next.js, D3
• Experience in some or all of the following protocols: HTTP/HTTPS, TCP/IP, REST APIs, Websockets, CAN, I2C, SPI, RS-232, RS-485.
• The ability to understand, develop, and debug high-level software routines as well as system-wide software architectures.
• Past ownership with large parts of a project
• Experience on projects involving physical hardware systems and various types of users
• Knowledge of modern programming practices, along with a willingness to work with and troubleshoot code designed to older standards.
• Working knowledge of the following platforms: Windows desktop and Linux embedded products. Cloud experience is an asset.
• Experience in some or all of the following protocols: REST APIs, HTTP/HTTPS, TCP/IP, Websockets, CAN, I2C, SPI, RS-232, RS-485.
• Proficient in reading/interpreting JSON and XML
• Discipline and organization with respect to software maintenance and version management.
• Experience with source configuration management tools (git).
• The interpersonal skills and knowledge to work within an engineering development team that spans multiple disciplines (electrical, software, mechanical, systems engineering).

Desired:

• Strong usability design sense for UI screens or Web APIs. Experience in UI/UX design best practices
• Scripting experience: python, shell
• Basic networking experience. Database experience

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Robotics LLC

Employment Type:

Permanent

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Customer Eng.&Technical Support&Services <JF-CS-PS>

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.