Director HUB Strategy & Service - Lake County, IL

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

The US Patient Services team is an industry leading organization, providing unparalleled patient support, resulting in improved brand loyalty and patient satisfaction. The Director of HUB Strategy & Services reports to the Head of Enrollment and Triage Support and develops/leads strategies to optimize access to AbbVie’s products. Collaborating with Access & Reimbursement leadership, Payer, Trade, and Hub teams, the Director oversees initiatives that enhance AbbVie's patient support programs, access strategies, and reimbursement programs.

Major Responsibilities:

• Leads effective collaboration with internal stakeholders, external partners, and vendors to drive strategic alignment and engagement. Develops and sustains a high-performing organization by recruiting, training, coaching, and recognizing team members, while establishing efficient workflows. Inspires and motivates direct and indirect collaborators around a shared purpose, fostering commitment to business objectives.
•  Vision & Delivery: Demonstrates a strong ability to balance long-term strategic objectives with immediate patient and team deliverables, ensuring sustainable support for AbbVie PSPs. Proactively adapts team focus and resources to achieve current goals while anticipating and planning for future needs
• Tactical Pull-through: Lead the development and delivery of comprehensive access and reimbursement strategies in partnership with APS, Market Access, Trade and Hub teams, to maximize patient access to our products while ensuring financial viability.
• Market Knowledge: Stays informed about changes in healthcare policy, reimbursement regulations, and market trends.
• Sustainable Execution: Oversees key, high-visibility strategic initiatives and drives change management and stakeholder engagement across a diverse and highly matrixed Patient Services organization ensuring prioritized deliverables and milestones are met within budget and time parameters.
• Performance Measurement/Impact: Partner with APS TBUs, Strat Ops, MABI, BTS, and other leadership teams to establish KPIs for assessing access and reimbursement strategy effectiveness. Implement and manage quarterly business reviews across all Access and Reimbursement teams in partnership with the Head of Enrollment and Triage Support.
• Cross-Functional Collaboration: Collaborate with and align objectives to internal stakeholders (including Marketing, Sales, Medical Affairs, and Legal, Quality, OEC, SPDO, BTS, etc.).
• Oversee annual budgeting process and ensure HUB programs are operating at or below planned budget levels.

• Bachelor’s degree or equivalent; advanced degree preferred
• 15+ years of experience in healthcare
• 7+ years supervisory experience
• The role requires strong strategic thinking, project management leadership skills, organizational skills, and strong understanding of patient services business areas.
• Proven ability to drive outstanding employee performance and engagement through developing, coaching, motivating, energizing and inspiring team members.
• Vendor management and performance oversight, with the ability to drive results through clear governance, KPIs, and continuous improvement

Key AbbVie Competencies:

• Demonstrated ability to coordinate a cross-functional team in order to achieve business objectives
• Demonstrated ability to influence others in organizations who do not have reporting linkages
• Proven ability to negotiate in order to achieve win-win business outcomes
• Ability to manage multiple projects at the same time and assure completion by due dates
• Ability to clearly communicate complex and technical tasks, both written and orally.
• Ability to apply strategic thinking to the overall business, and then develop tactics that best meet the strategic initiatives

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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