Technical Analyst - Associate

12346 Enterprise Corporate - IAS Field Services Breakfix

Full time

Yes

40

Weekdays

Job Summary

Performs and oversees maintenance, troubleshooting, research and fact-finding to respond to hardware, software, network and enterprise applications issues and requests in support of patient and non-patient care areas. Functions in a team leadership role to provide routine guidance, mentoring, counseling, training, etc. for staff members.

Essential Functions

• Performs and reviews preventative maintenance, troubleshooting, and repair of general patient and non-patient care equipment/applications.
• Acts and advises on equipment hazard alerts and recalls to ensure patient safety.
• Handles and oversees management of inventory levels for break/fix and spare equipment/parts, ensuring proper tracking.
• Accepts, creates, trains and enforces on call responsibilities, supports customer emergency issues and escalates to the appropriate person or group as needed.
• Provides technical in-service education for clinical and non-clinical staff in the operation and maintenance of complex equipment/applications.
• Provides cross-training to peers and other staff members to improve skills and verify competency.
• Mentors and provides guidance for staff members for professional growth opportunities and continuous growth in their own work processes.
• Keeps current with key products and emerging technologies in area(s) of specialization.
• Serves as an expert technical advisor/project coordinator for evaluation and installation of patient and non-patient care equipment.
• Manages standard personnel issues for attendance and disciplinary actions within assigned zone.
• Completes, defines, schedules and tracks required training for staff members as well as their own.

Physical Requirements

Work is subject to high-level visibility through exposure to patient population and to administration. Must have the ability to work in patient care areas independently under stressful conditions. Must be able to lift and carry up to 35 lbs is required. Work requires frequent standing and walking. Exposure to electrical hazardous equipment and potential biohazards exists. Requires routine on-call responsibilities, additional evening and weekend hours during conversions, training, and inclement weather. Must have reliable, personal transportation for daily trips to and from facilities. Must also be able to carry equipment in personal automobile between facilities. Must meets Transportation requirements.

Education, Experience and Certifications

High School Diploma or GED required; Bachelor's Degree in Computer Science, Business Administration or related field preferred. 4 years experience in data communications troubleshooting required.

Pay Range

$23.65 - $35.50

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program