IT Support Engineer

Job Title: IT Support Engineer

Reports to: CTO

Job Type: Exempt, Full-time

Locations: Fremont, CA (On-site)

Company Description

Amprius Technologies is a leading manufacturer of high-energy and high-capacity lithium-ion batteries, producing the industry’s highest energy density cells. We develop, design, and manufacture high-performance lithium-ion cells for advanced applications. We have invented and perfected a 100% silicon anode that enables the highest energy density cell commercially available in the industry. For more information, visit the company website at https://amprius.com/about/

 ***This position is for direct applicants only. Third-party recruiters are respectfully requested to not submit candidates.

Summary

The IT Support Engineer will be responsible for the organization’s IT systems and infrastructure. This includes hardware, software, networks, and security, ensuring smooth and efficient operation of technology. You will be involved in providing technical support, troubleshooting issues, and contribute to the overall technology strategy. You will be responsible for managing lifecycle of IT assets, user accounts, and access permissions.

If you are passionate about IT infrastructure and enjoy complex technical challenges, we invite you to apply for the position. For more information about the company, visit  https://amprius.com/

Responsibilities and Duties

• Monitor and maintain IT infrastructure, including server uptime, network speed, and security protocols.
• Install and set up new computer systems, servers, workstations, applications, and other equipment based on company needs. 
• Manage lifecycle of IT assets, including purchasing, configuring, and distributing technology equipment such as laptops, desktops, printers.
• Liaise with vendors and service providers to manage software licenses, hardware procurement, and service delivery.
• Ensure regular backup and recovery of critical business data, setting up disaster recovery protocol when necessary.
• Implement software updates, patches, and security fixes to protect systems from vulnerabilities.
• Perform regular diagnostics and troubleshooting to identify and fix system errors and inefficiencies.
• Responsible for user provisioning by granting and revoking appropriate access rights and permissions based on roles and responsibilities. Communicating effectively with internal teams (HR, security, vendors), regarding provisioning requests and status updates.
• Ensure all provisioning activities are compliant with company policies, industry regulations, and security best practices.
• Documentation of configuration and procedures for all provisioning activities to maintain accurate records and support auditing and compliance requirement.
• Manage employee training program for Cyber Security and other needs.
• Provide technical IT support to staff and resolve IT-related issues quickly and efficiently.

• Familiarity with network management concepts and provisioning systems.
• Strong understanding of identity and access management (IAM) principles and tools. Active Directory and Domain Controller Administration. Experience with Google Workspace and MS Office.
• Project management skills, especially in IT infrastructure projects.
• Experience writing and maintaining SOP.
• Strong attention to detail, analytical, and problem-solving abilities.
• Effective planning, organizational, and time management skills, especially managing time-sensitive tasks.
• Self-starter able to work independently.
• Excellent communication skills to interact effectively with non-technical team members.
• Adhere to the company's safety protocol and policies.

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 3-5 years of experience in IT support, system/network administration.
• 1+ year of experience in IT provisioning (preferably in a public company).
• Knowledge of data protection operations and laws (GDPR) preferred.

Physical Demands & Work Location:

• Fremont, CA: This is an on-site job. Reliable commute or planning to relocate before starting work is required.
• Be able to lift and/or move objects up to 25 pounds.
• May be required to stand, sit, squat, bend, kneel, twist, crawl, reach, lift, balance, push, and pull.
• May need to wear personal protective equipment (PPE) including, but not limited to, a lab coat, gloves, safety glasses, face mask, respirator and safety shoes.
• Work performed in an office environment and requires ability to operate standard office equipment and keyboards.

• Comprehensive compensation package includes base salary + generous RSUs. Salary range for this role is $116,000 - $132,000 annually. Base salary will be determined based on knowledge, experience, and education.
• Health benefits include medical, dental, vision coverage. Medical options available for both HMO and PPO plans with Kaiser and United Healthcare. Medical plan available that are 100% covered by employer.
• Employer-funded Health Reimbursement Account (HRA). HSA compatible Medical Plan, FSA options.
• Life and AD&D, Short & Long-term Disability, Employee Assistance Program, Mental Health support. 
• Voluntary Coverage Package to support your wellness goals.
• Pet Health Insurance (Dogs & Cats)
• Traditional and Roth 401(k). No match.
• Generous Vacation Leave starting with 3 weeks of annual accrual. 10 paid holidays. Sick time off.
• Cell phone reimbursement for $50/month

Amprius Technologies is committed to promoting an equal employment opportunity workplace environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expressions, pregnancy, age, national origin, disability status, genetic information (GINA), protected veteran status, or any characteristic protected by law. The Company’s policy is to recruit, hire, train, promote, and administer all employment-related matters based on an individual’s qualifications, abilities, and efforts without regard to protected status.