Job details

Technical Writer/Trainer

9th Way Insignia is a service-disabled, veteran-owned small business delivering cybersecurity, cloud modernization, software development, analytics, and enterprise IT solutions to government customers. We are seeking a Senior Technical Writer/Trainer to create and maintain user-centered documentation, release communications, and training materials for the EASS eCMS portfolio, ensuring compliance with VA standards and Section 508 accessibility while supporting release readiness and user adoption.

Skills

Strong technical writing and editing for enterprise systems and SOPs
Experience authoring release notes and stakeholder communications
Knowledge of Section 508 accessibility requirements and VA writing standards
SharePoint administration and content governance experience
Familiarity with UAT processes, test script creation, and defect tracking
Training design and development, including job aids and video content
Document/version control and lifecycle management
Ability to work with cross-functional federal teams and stakeholders
Eligibility to obtain Public Trust (Tier 2) clearance

Responsibilities

Develop, update, and maintain SOPs, user guides, system documentation, workflows, and operational reference materials for the EASS eCMS portfolio
Author and publish clear, user-centered release notes and stakeholder communications for each system release
Support training readiness and align documentation and training deliverables to release cycles and stakeholder expectations
Create and maintain system lifecycle documentation, workflows, business process maps, and functional reference models
Collaborate with leadership, analysts, developers, testers, trainers, and VA stakeholders to gather requirements and validate content
Ensure documentation meets Section 508 accessibility, VA writing standards, formatting policies, and approved style guides
Support UAT by drafting test scripts, documenting defects, tracking resolutions, and updating documentation
Develop training content and communications (job aids, step-action procedures, how-to guides, knowledge base content, training videos) and support training delivery
Create and maintain SharePoint and collaboration solutions for documentation access, approvals, intake workflows, and content governance
Maintain version control and document lifecycle tracking to ensure accuracy and auditability
Develop stakeholder messaging, status updates, user readiness communications, and release awareness materials
Document meeting minutes, action items, decisions, and follow-ups from program meetings and scrums
Recommend documentation and communication improvements to support usability and mission adoption

Education

Bachelor's degree (or 8 additional years of directly relevant experience in lieu of degree)
10+ years of relevant technical writing/training experience
Ability to obtain and maintain Public Trust (Tier 2 Moderate Risk) clearance (active preferred)

Benefits

Medical, Dental, Vision
Voluntary Life Insurance and Basic Life A&D
401(k)
Short-Term Disability (STD) and Long-Term Disability (LTD)
Paid Time Off and paid holidays
Telehealth services
Flexible Spending Account (FSA) and Health Savings Account (HSA)
Employee Assistance Program (EAP)
Traveling Assistance

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Technical Writer Trainer SOP SharePoint Section 508 UAT Release Notes Content Governance VA Public Trust Documentation Training Materials eCMS

Average salary estimate

$68090 / YEARLY (est.)

min

max

$61180K

$75000K

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Private

DEPARTMENTS

Writing

SENIORITY LEVEL REQUIREMENT

Senior Level

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