Lead Routing Coordinator

ABOUT 4MATIV TECHNOLOGIES, INC.

4MATIV Technologies manages multi-modal mobility for school systems nationwide with technology to expand options and enhance service. We envision a future where all children have access to the learning opportunities that maximize their potential, and we are reimagining transportation to accelerate student outcomes. 

We partner with schools to improve service, safety, and holistic sustainability, ensuring all students have access to the right ride. Currently, we manage transportation for over 50 school districts across cities including Houston, Indianapolis, Minneapolis-St. Paul, and Phoenix, simplifying operations and expanding services for families. Every school day, 4MATIV manages outsourced vendors and operates a contact center supporting more than 22,000 student trips across over 1,000 routes for schools across the country.

Our team is committed to:

• Working shoulder-to-shoulder with our clients as a mission-aligned and trusted partner
• Building user-centered products to create lasting impact for districts and students
• Valuing diversity of perspectives and experiences
• Care for every detail and outcome
• Highest standards of service and safety
• Constant learning and improvement

POSITION OVERVIEW

The Lead Routing Coordinator is a hands‑on team lead who orchestrates day‑to‑day routing for large, complex school districts where 4MATIV owns or supports the routing function. You’ll lead a small team of routers, set and enforce rigorous quality control standards, produce and manage data-driven performance measures, refine and observe standard operating procedures, and run the project management systems that keep routes accurate, efficient, and compliant throughout the year.

This role blends people leadership, deep routing expertise, and an analytical continuous improvement mindset: you will coach peers, build repeatable processes, and jump in to execute routing work to ensure precision and on‑time delivery. 

LOCATION

• Preferences for Houston and Washington, DC area with expectation of regular in-person work at critical client sites
• Hybrid

RESPONSIBILITIES

Routing Quality & Optimization

• Create, modify, and maintain routes in routing software, ensuring accuracy and compliance with school policies and transportation guidelines. Ensure all route assignments are properly documented and communicated to relevant stakeholders.
• Ensure routes are optimized for efficiency, equity, and safety, and updated strategically based on evolving district needs.
• Roll up your sleeves to do daily hands-on routing work, ensuring precision and zero-error execution while adding capacity to help the team meet deadlines and deliver high-quality service.
• Design and implement a QC program for routes; monitor routing KPIs.

Project Management & Systems

• Stand up and maintain the systems that keep routes strong all year, including a clear operating calendar and weekly routing cycle. Run the weekly routing cycle for large districts, and ensure all changes flow through a single, well‑documented process.
• Lead or support implementation of new routing workflows. 

Service Execution & Operational Excellence

• Ensure all commitments are met with the highest level of quality and care, including monitoring and meeting district-set routing performance targets
• Serve as a reliable day‑to‑day point of contact on routing matters; provide clear updates, timelines, and options to district partners
• Identify challenges, coordinate internal and external problem-solving efforts, and drive continuous improvement in service delivery.
• Ensure successful contract renewal by delivering consistently high-quality service and maintaining strong, trusted relationships with district stakeholders.

Team Leadership & Coaching

• Lead the day‑to‑day work of a small team of routers (~3), setting clear priorities, reviewing output, and ensuring service levels and deadlines are met.
• Provide coaching, feedback, and skills development; model calm, high‑ownership execution in a fast‑moving environment.

Education and Experience:

• Associate’s or Bachelor’s degree in logistics, transportation, geography, or a related field preferred.
• 3–5 years of direct school transportation routing experience in a district or vendor setting.
• Demonstrated project management capability with a track record of on‑time, high‑accuracy delivery.
• Proven team leadership aptitude even if you have not yet managed direct reports.

Technical Skills:

• Proficiency with school routing software (e.g., Traversa, EZ Routing, or similar platforms) is a plus.
• Strong technical skills, including experience with data management and spreadsheet tools (Excel, Google Sheets, etc.)

Core Competencies:

• Belief in our Mission – A desire to do good and make an impact. Our ideal candidate is compelled by the problem we are solving for schools and families and is eager to contribute to the solution.
• Commitment to Results – A relentless desire to exceed goals and provide a high standard of work. Self-motivated, action-oriented, and persistent in pursuing issues through to resolution.
• Care for Every Detail – Meticulous attention to detail in both planning and execution. Holds self and others to a high standard and ensures accuracy, consistency, and quality in everything from individual routes to customer communication.
• Relentless Service Orientation – A customer-first approach to solving problems and delivering solutions, even in challenging circumstances.
• Operational Excellence & Project Ownership – Skilled in managing complex projects with precision and urgency. Ensures timelines are met, systems are strong, and deliverables are clear and complete.
• Strong Interpersonal Skills – Ability to work in a dynamic environment with diverse stakeholders. Builds and maintains strong, trusted relationships with school and district partners.
• Leads Teams to Results – Ability to motivate a team toward clear outcomes. Keeps team members aligned and projects on track.

Salary Range: $65,000 – $75,000, per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance