Business Insights and Operations Director #2025530

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:

World Relief is seeking a Director of Business Insights & Operations. This new role will lead a team of analytics and CRM admin professionals to streamline and bring efficiencies to Advancement’s business intelligence, budgeting, and marketing/fundraising technology stack. This role will lead and elevate the Advancement division’s budget, revenue and technology insights to ensure leadership makes data-informed decisions. This role will also guide division leadership in what technology optimizations and investments are needed to support exponential private revenue growth over the next three years+.    The Director of Business Insights & Operations will report to the Senior Director of Advancement Operations.  

• This role is responsible for supervising others and includes responsibilities consistent with supervising employees, including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values, including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.

•  Provide leadership for Advancement’s tech-stack, business intelligence, analytics and budget function. 
•  Provide data-driven, research-based business intelligence recommendations for key strategies and decisions.    
• Set and direct the strategy for the Business Insights and Operations unit.   
• Build, lead, and manage the Business Operations team of analysts and system administrators to execute the unit’s strategy.  
•  Establish team charter, refine roles and responsibilities, and communicate role expectations across the organization. 
•   Lead on strategic initiatives within Advancement and in partnership with World Relief’s IT and finance teams.   
• Manage budget for Business Operations unit and build business cases for new technology investments for leadership consideration.

• Accountable for reporting processes and associated visualization tools & dashboards.  
•  Responsible for reporting to Advancement and Executive leadership. 
•  Accountable for accurate requirements documentation, backlogs, development & testing processes, and data quality processes.  
•  Establish constituent data quality and data governance policies and procedures.  
•  Ensure the organization complies with all relevant legal and regulatory requirements.  
•  Financial Planning and Analysis   Lead the division’s budgeting, financial planning, and resource allocation in alignment with organization’s financial policies to ensure financial health and sustainability.   
• Collaborate with Advancement leadership to ensure the division meets deadlines with proper planning and preparation. 

•  Build consensus around future needs for business intelligence & analytics throughout the organization.   
• Develop phased roadmaps for Advancement-related technology & analytics products and tools in partnership with IT and Finance.    
• Stay on top of trends in AI use for non-profits 

•  Responsible for Advancement’s data-related policies, standards, business processes, and tools. 
•  Assess and inform AI policies in relation to fundraising and marketing needs.   
• Analyze business processes to identify areas for improvement and then develop and implement strategies to optimize workflows and enhance productivity. 
•  Develop processes that bring clarity and prioritization to executing requests for reporting, analysis, tech integration, new users, system updates, etc.   
• Ensure Advancement division tech users are consistently trained and equipped to use latest updates across platforms

•    Interview, hire, and onboard new staff.    
• Coordinate team workload, prioritization, and output.   
• Lead regular 1:1s, performance reviews, team meetings, etc.   

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Training in business intelligence, data analytics, and reporting. Experience with Raiser’s Edge NXT, Luminate Online, Hubspot and PowerBI reporting strongly preferred.  
•  Experience working with remote teams, including across cultures.  
•  Ability to successfully manage, motivate, mentor, and retain skilled system administration, business intelligence and analytics staff.    
• Ability to convey technical information and data insights to non-technical staff.  
•  Experience with CRM transitions preferred.  
•  Ability to extract, transform, load, and visualize data from various data sources.  
•  Training in data hygiene and data quality techniques.  
•  Knowledge of data analytics techniques.  
•  Knowledge of data visualization best practices.  
•  Knowledge of non-profit finance requirements.  
•  Knowledge of US and global data privacy regulations.  
•  Passion for welcoming refugees and guiding them on a path to belonging in local communities. 
•  Commitment to the values and mission of World Relief, including a personal Christian faith.  

• Bachelor’s degree and at least 10 years of escalating professional experience required, ideally with enterprise data systems and international not-for-profit organizations.    
• At least 3 years in senior leadership role with personnel management experience.  

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employees

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.