Data Analyst, Customer Analytics

Job Description:

The Opportunity:

Join the Business Analytics team at Workhuman, where we sit at the core of the organization, driving strategy and decision-making through data. As a Data Analyst you will conduct analyses and build dashboards to create insights that direct our strategy to maximize customer performance. This is a high-visibility position with access to the Customer & Finance leadership teams with an opportunity to make a massive impact surfacing insights to uncover revenue generation and customer engagement opportunities.

The ideal candidate is intellectually curious, data-driven, technical, and business oriented. They will dive deep into the weeds of our data infrastructure, build production-grade data models and self-serve dashboards, become an expert in our business, and conduct robust analyses to drive impactful actions.

The Data Analyst will partner across the Customer, Finance, and Go-To-Market operations organizations, as well as internally with the Business Analytics team and our partner Data Platform technology team.

** This is a hybrid role which requires at least 3 days a week onsite in our (brand new!) Framingham, MA office** 

**Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role.

What we can offer you:

· Exposure to senior executives with an opportunity to directly influence enterprise-wide strategies and investments

· The time and space to focus on insight generation and strategic recommendations, beyond standard dashboard & data model work

· Full ownership over maintaining, expanding, and improving our end-to-end infrastructure of data models and dashboards

· Access to cutting-edge tools and technologies, including cloud data warehouses and visualization platforms

The skills you will bring:

· Proficiency in querying, analyzing, and visualizing big datasets via a combination of writing SQL and building dashboards using data visualization tools · Experience building production-grade data models. Experience with dbt is a plus

· Strong communication & project management skills and a highly collaborative approach to problem-solving

· Intellectual curiosity and strong business intuition

Achievements:

· Conducted analysis and framed up recommendations to stakeholders that were then actioned with measurable impact

· Delivered dashboards that promoted stakeholder alignment and transformed data into actionable insights

· Built data models that enhanced reporting accuracy and efficiency

Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us at globalrecruitment@workhuman.com for assistance. We are committed to ensuring equal access to opportunities for all individuals. 

The Company:

At  Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.  

Did you know we have an award-winning culture across EMEA and North America:

• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.

• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.

•  We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.

• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.

• Our core values are Respect, Determination, Innovation and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.