WG University Ambassador
Company Description
About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Job Description
World of Westgate (WOW) University is an educational entity and strategic tool to achieve the company mission of putting our Owners on vacation, keeping them engaged, and making applicable payments timely. Positioned at Westgate’s larger resorts at strategic hours to meet face to face with Owners and conduct weekly classroom-style educational events, The Owner Engagement Specialist must have a thorough knowledge of all Westgate products and services, can effectively troubleshoot, resolve problems, and provide positive customer experiences.
Duties
• Delivering outstanding customer service internal and external by greeting each owner with a smile and addressing their needs promptly.
• Build positive relationships with owners by using their names, and making them feel welcome.
• Entering daily reporting feedback on customer's inquiries.
• Office hours and classes will be tested to maximize Owner participation and can be flexible. Owner check-in days are Friday, Saturday, and Sunday, so weekends are required.
• Responsible for explaining, and educating owners on owner benefits.
• Communicating clearly and professionally with customers and all levels of employees.
• Must be comfortable speaking on a public platform to owners.
• Solving problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Periodically observe sales and service encounters; study sales, technical, service, and customer experience results reports; confer with management.
• Performing all other duties as required.
• 100% assigned to Westgate Resort(s).
• Additional travel may be necessary as Westgate University evolves.
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.
Qualifications
- Flexibility in schedule.
- Excellent presentation skills (oral and written) with the ability to deliver engaging presentations.
- Operational knowledge of MS Office: Excel, Word, and PowerPoint.
- Knowledge of MR, SAMS, Owner Console and other Westgate operating systems is a plus.
- Customer sales and service training experience (minimum of 2 years in the industry or related field).
- Strong analytical and decision-making skills.
- Demonstrate strong organizational abilities to consistently meet deadlines.
- Westgate Resorts Owner Services and Account Management experience is a plus.
- Comfortable speaking on public platform.
- Bilingual English / Spanish is a plus.
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Westgate Smoky Mountain Resort & Spa is hiring a Field Assistant Manager to supervise OPC Specialists, deliver continuous training, manage booth operations, and monitor production metrics to support resort sales and guest engagement.
Wild Bear Inn is hiring a Front Desk Supervisor to lead the front desk team and ensure outstanding guest service and smooth daily operations at our Pigeon Forge resort.
AbbVie is hiring a Content Designer to create high-quality, interactive learning solutions that support AEI business priorities in a hybrid role based in North Chicago, IL.
Teach business, marketing, and related CTE content in a fully remote K‑12 virtual environment while supporting students, families, and assessment efforts.
Serve as a part-time lecturer in economics at Northeastern University's Seattle campus, delivering course instruction, assessments, and student support for graduate and undergraduate classes.
LMU Student Psychological Services is hiring a licensed psychologist to deliver in-person individual and group therapy, crisis intervention, outreach, and supervision at the Westchester Campus.
A private homeschool in the Presidio seeks a calm, skilled Language & Literacy Teacher to deliver focused, in-person early reading and writing instruction for two young children.
Memphis-Shelby County Schools is hiring an Interventionist to deliver targeted, standards-aligned supports that accelerate student mastery and preparedness for success in the 21st century.
Energetic part-time Youth Soccer Coaches wanted to teach foundational soccer, physical literacy, and life skills to young children in the McKinney/Rockwall/Argyle area.
A one-year postdoctoral fellowship at LifeStance Health trains early-career clinical psychologists to deliver evidence-based outpatient and integrated behavioral health services across multiple specialty tracks, with a $50,000 stipend and benefits.
Boston Speech Therapy is hiring a part-time 1099 Speech-Language Pathologist to provide in-school and teletherapy services, delivering individualized assessments and treatment for children and adults.
Northwestern Medicine is hiring a Clinical Practice Specialist (RN) to lead unit-based education, quality initiatives, and evidence-based practice improvements for Tele/Med-Surg nursing.
SparkJoy ABA seeks a Nepali-speaking Behavior Technician to provide in-home 1:1 ABA therapy and family support for a child with autism in Stow, OH.
CCRES seeks an experienced BCBA to provide IBHS case management, program design, and clinical supervision for children with ASD across Chester County, PA.
Lead the Euless Lionheart Children's Academy as Academy Director, overseeing licensing, staffing, enrollment, and daily operations to advance the academy's mission and growth.
As an innovative and dynamic company, Westgate Resorts promotes a positive and fulfilling work environment by investing in its employees in many different ways. By providing a multitude of outstanding benefits, discounts, development opportunities...
22 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
