Fast Facts

WGU is seeking a Desktop Engineer II to architect and manage enterprise endpoint systems and infrastructure, focusing on MDM capabilities and remote device management.

Responsibilities: Key responsibilities include overseeing endpoint management via Microsoft Intune and JAMF, leading patching and upgrade strategies, and collaborating with cross-functional teams to enhance security and resolve issues.

Skills: Candidates should possess advanced knowledge of endpoint systems management, scripting abilities for automation, and strong communication and teamwork skills.

Qualifications: A Bachelor's Degree in a related field and 5 years of relevant experience is required, with ITIL and Microsoft certifications preferred.

Location: This position is based in Salt Lake City, United States.

Compensation: $87200 - $130800 / Annually

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 405Pay Range: $87,200.00 - $130,800.00

Job Description

Job Profile Summary

Architect, configure, and manage WGU's enterprise endpoint systems and infrastructure, primarily utilizing the MDM capabilities provided by Microsoft Intune and JAMF. Oversee Autopilot provisioning, configuration, and deployment profiles. Administer remote monitoring and management of end-user devices via ControlUp. Lead patching and upgrade strategies for Windows, macOS, and third-party apps using Intune, JAMF, ControlUp, and Alectrona. Manage application lifecycle, packaging, and deployment via Company Portal and Self-Service. Maintain support documentation and contribute to Azure Virtual Desktop infrastructure using Nerdio. Develop automation and remediation scripts using PowerShell, Zsh, and Bash. Collaborate with Service Desk, Site Support, and Security teams to resolve issues, enhance security baselines and resolve security vulnerabilities. Act as a team leader, driving cross-functional initiatives and serving as a key resource across the organization.

Job Description

-Designs, implements, and manages enterprise desktop and AVD architecture utilizing Intune and JAMF.

-Plans, implements, and manages Autopilot provisioning and software deployment through Company Portal and Self-Service.

-Plan and coordinate OS and 3rd party application patching and upgrade lifecycle with Intune, JAMF, ControlUp, and Alectrona.

-Performs application packaging and lifecycle management for core business applications.

-Develops and maintains support documentation.

-Participates in developing, managing, and improving Azure Virtual Desktop infrastructure utilizing Nerdio.

-Works without supervision and acts as a leader within the team.

-Write and deploy scripts as needed to close vulnerabilities, proactively remediate potential problem issues, and automate workflows.

-Manage and secure applications used on personal phones by utilizing Mobile Application Management.

-Works with and leads cross-functional teams to support projects and goals of the organization.

-Serves as a go-to person and is well networked within the organization. Researches, develops, and deploys new technology and capabilities that benefit and support University goals.

-Performs other job-related duties as assigned.

KSAs

-Advanced knowledge of endpoint systems administration and management via MDM and RMM tools.

·Understanding of endpoint administration concepts such as MAM, DLP, configuration profiles, and security baselines such as NIST or CIS.

·Ability to create and deploy scripts to automate endpoint management and resolve security vulnerabilities at scale.

·Working knowledge of core Azure cloud concepts, including but not limited to Entra ID, compute, storage, and networking.

·Knowledge and understanding of Networking concepts and protocols.

·Detail-oriented with the ability to organize and coordinate.

·Outstanding written and oral communication skills.

·  Ability to prepare and conduct management briefs with senior leaders and stakeholders.

·Great interpersonal and teamwork skills with the ability to collaborate with others.

·Ability to dissect complex issues and provide simple solutions based on findings.

·Ability to work with sensitive and confidential information with integrity and discretion.

·Ability to work independently and use initiative.

Desire to stay current on technology, while exercising appropriate caution and diligence in implementation.

Minimum Qualifications

• Bachelor's Degree in Computer Science, Management Information Systems, or a related field
• 5 years of experience performing desktop support and Windows/Mac administration
• 5 years of experience performing desktop architecture work
• Current certification for relevant technologies used within the Desktop Architecture team
• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

• ITIL Certifications
• Microsoft Certifications

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.