Staff Site Reliability Engineer, Cloud Operations

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

CyberSource, a Visa company, is a global leader in eCommerce payment management. CyberSource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, CyberSource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems.

CyberSource is looking for a bright, passionate and dedicated employee to join our Operations 2nd Level Applications team. In this role you will be responsible for implementing, and maintaining highly available and scalable infrastructure on AWS, GCP and our on-premise platform. These systems are truly the backbone of our business and process millions of transactions daily for some of the most prestigious companies in the world.

Specific Responsibilities will include:

· Collaborate with cross-functional teams to design and implement best practices for application and infrastructure architecture on AWS and GCP.

· Maintain automated deployment, monitoring, and scaling solutions to ensure the smooth operation of our cloud-based systems.

· Conduct regular performance assessments and capacity planning to identify and address potential bottlenecks and ensure optimal system performance.

· Implement and maintain robust monitoring, alerting, and incident response systems to proactively identify and resolve issues.

· Drive continuous improvement efforts to enhance system reliability, scalability, and efficiency.

· Stay up to date with the latest trends and advancements in AWS, GCP, and site reliability engineering practices, and evaluate their potential impact on our systems.

· Participate in on-call rotations and lead incident response efforts to minimize downtime and resolve critical issues.

· Evaluate all infrastructure changes/maintenance and determine potential for platform impact and identify mitigating steps

· Act as a single point of contact, training and champion for the Enterprise platform initiatives that impact the service line

· Support Customer Support on merchant escalated issues specific to applications. (e.g. increase latency)

· Provide technical guidance and mentorship to team members, promoting knowledge sharing and professional development.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications
· 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
· 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
· Bachelor’s in Computer Science or related engineering field and 3 + years of experience in a highly-available Linux environment
· Experience as a Site Reliability Engineer, with a focus on both AWS and GCP.
· Strong proficiency in infrastructure as code (IaC) concepts and tools, such as Terraform or CloudFormation, for automating infrastructure deployment.
· Experience with monitoring and logging tools, such as CloudWatch, Cloud Monitoring, and ELK Stack
· In-depth knowledge of cloud services, including compute, storage, networking, databases, and security.
· Shell/Ruby/ReactJS/Python scripting knowledge
· Proficient with Swarm and Kubernetes internal architecture, networking and container micro service architectural pattern
· Deep rooted understanding of Linux Systems, Databases and Network concepts
· Strong written and communication skills
· Experience with Enterprise monitoring solutions
· Strong work ethic, self-starter, ability to work in fast-paced, team-oriented environment

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 117,700.00 to 170,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Visa will accept applications for this role until at least 7/27/2025