Sr. Manager - Risk & Identity Solutions, Strategy & Business Operations

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa’s Risk and Identity Solutions (RaIS) team is seeking a strategic and versatile Sr. Manager to support our Strategy & Business Operations team across a range of strategy, content, and planning activities. This newly created role is ideal for an experienced professional with strong business acumen, a passion for storytelling, and a desire to make a tangible impact in reducing financial crime and shaping the future of identity solutions.

You will lead and support key strategic initiatives, develop compelling narratives, and ensure RaIS leadership is equipped with the insights needed to drive growth. The role blends strategic thinking, content development, market intelligence, and operational excellence.

Key Responsibilities

Strategy & Planning

• Lead and support workstreams related to long-range strategy development, portfolio diagnostics, and growth opportunity assessments (organic and inorganic).
• Construct and maintain a coherent view of market opportunities by segment and region, incorporating competitive intelligence, customer insights, and emerging trends.
•  Support integration of product capabilities from acquisitions and partnerships.

Content Strategy & Communications

• Develop executive-level presentations, thought leadership, and strategic narratives that articulate Visa’s role in combating financial crime and advancing identity solutions.
• Tailor messaging for diverse audiences including senior executives, technical teams, and external clients.
• Craft compelling, insight-driven content that translates complex market dynamics into clear, actionable narratives.

Market Intelligence & Analysis

• Stay current on competitor activity, regulatory developments, academic research, and broader Visa initiatives.
• Perform ad-hoc analysis and synthesize data from multiple sources to support decision-making.

Operations & Execution

• Optimize operational processes to ensure efficiency and cost-effectiveness.
•  Define and track key performance metrics to measure success of initiatives.
• Manage day-to-day project activities to meet milestones and timelines.

Stakeholder Engagement

• Collaborate across matrixed teams including product, marketing, client-facing teams, and senior leadership.
• Support RaIS senior leadership in developing thought leadership for internal and external forums.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 9 or more years of work experience in strategy, content development, consulting, or business operations, with a Bachelor’s Degree. (Masters Preferred)
• Experience in the payments industry, financial services, risk, identity, or cybersecurity.
• Prior exposure to build/buy/partner analysis and growth strategy development

Skills & Attributes

• Exceptional writing, editing, and storytelling skills
• Strong analytical and problem-solving capabilities
• High emotional intelligence and ability to influence across matrixed organizations
• Strong executive communication and presentation skills
• Self-starter with a creative mindset and attention to detail
• Ability to thrive in a fast-paced, dynamic environment with multiple priorities

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 135,200.00 to 196,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.