Senior Site Reliability Engineer

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

At Visa, we are passionate about making a difference. We lead the way in disrupting fraud from multiple vectors. In this role you will be joining an exciting, innovative business new to the Visa family.

At Featurespace, we strive to be the world’s best software company at protecting our clients and their customers from fraud attacks. We do that with personality, heart and professionalism, cultivating an innovative, fun and positive team atmosphere where everybody can contribute to solving our clients’ problems in new, innovative ways. We are always seeking to be the best at what we do and make our customers smile.

The Opportunity

As a Senior Site Reliability Engineer you will help us achieve our goals and deliver success on behalf of our customers by operating Featurespace's world leading product, ARIC Risk Hub, as a robust cloud-based SaaS solution. Continuously improving our SaaS offering's features and robustness.

You will participate in designing, developing, deploying, monitoring, supporting, documenting and troubleshooting our SaaS solution. You will endeavour to make our SaaS solution extremely robust, scalable, measurable, repeatable and cost-effective. You will work with cloud, networking, storage, compute, security, containerisation, orchestration, disaster recovery, the ARIC Risk Hub application and many other areas as needed. You will collaborate closely with the Cloud Operations team, the wider Featurespace organisation, external vendors and customers.

You will also have ownership of some areas within cloud operations and perform the role of mentor for other cloud operations personnel.

Responsibilities       

We hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required.

• Deploying, maintaining, monitoring and upgrading production deployments of ARIC Risk Hub SaaS

• Develop and implement automation tools and frameworks to streamline operational processes and reduce manual intervention

• Building software and systems to manage platform infrastructure and applications

• Continually evaluating and improving our technology and processes to increase quality, decrease costs and improve time-to-market

• Periodically testing the service with predictable and unpredictable failures

• Providing 2nd-line operational support for our SaaS customers

• Gathering data and generating reports on the service performance

• Developing and documenting internal processes

• Working with engineering/data science to drive and develop new and improved ARIC Risk Hub capabilities

• Leading areas of responsibility within the team

• Mentoring team members

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:
2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Required experience:

• Hands-on experience administering cloud infrastructure or building cloud-native applications (preferably on AWS)
• Experience with tools such as: Terraform, SaltStack, MongoDB, Elasticsearch, Kafka, Prometheus, Grafana or HashiCorp Vault
• Comfortable using AWS EC2
• Proficiency with command-line tools and shell scripting
• Experience with infrastructure as code and configuration management
• Proficiency in one or more programming languages (e.g., Python)
• Solid understanding of networking fundamentals (DNS, routing, firewalls)
• Experience with version control tools such as Git
• Familiarity with CI/CD pipelines and tools
• Proficient in setting up and managing monitoring, metrics, and alerting systems
• Experience operating production-grade services at scale

Great to have:

• Experience with securing applications, services, and data, including authentication, authorization, TLS, and encryption
• Exposure to Kubernetes (administering, deploying, or developing apps on K8s clusters)
• Understanding of compliance and system hardening in regulated environments (e.g., HIPAA, PCI-DSS, SOC 2)
• Experience running Windows Server in production
• Knowledge of IIS, PowerShell, and Windows internals
• Familiarity with infrastructure automation, monitoring, and deployment pipelines for Windows/IIS workloads

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 104,600.00 to 147,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.