Manager, Communications

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Our Global Enterprise Communications and Events team is at the forefront of creating a positive employee experience and informing, engaging and inspiring Visa’s 34K+ employees around the world. We are responsible for creating internal campaigns, programs, and events that inform leaders and colleagues about the company’s strategic business priorities, cultural programs, and large-scale change. We are looking for a resourceful, detail-oriented, proactive, creative and collaborative Communications Manager to join our team to lead in developing and executing multi-channel campaigns. The ideal candidate has strong internal communications experience and brings an entrepreneurial mindset.

Responsibilities: 

• Lead communications plans and programs for Visa’s culture and transformation initiatives, including Visa’s Leadership Principles, the company’s Employee Engagement Survey results, and large-scale change management programs.
• Develop comprehensive communications plans that outline key objectives, target audiences, strategic approach and success measures, and present to senior communications leadership.
• Write and distribute content, including digital and social copy, intranet articles, emails to leaders and all employees, talking points, speaker scripts, video scripts, event invitations, and presentation slides. 
• Partner with the Internal Digital Platforms team and external agency teams to plan, project manage and execute creative digital employee campaigns across key internal channels.  
• Support communications and logistics for internal events, including the CEO’s quarterly Town Halls, annual leadership meetings, and other marquee events.
• Project manage communications initiatives including scheduling meetings, setting agendas, developing slides, managing stakeholder reviews and approvals, aligning on cross-functional roles and responsibilities, and creating workback plans to meet deliverable timelines.
• Host strategy meetings with client and partner teams to build consensus, make decisions and drive cross-functional alignment.
• Report and track metrics to ensure success is measured against goals. 
• Maintain an archive of communications materials and historical information. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) 

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Bachelor’s degree in English, communications, public relations, journalism, marketing, or related discipline
• Be passionate about effective and creative employee communications that inform and engage diverse employee groups, enhance their sense of ‘common purpose’ and enable impact.
• Blend strategic thought and tactical delivery, creating and delivering communication plans and activities that achieve clear and measurable outcomes.
• Build effective relationships and strong rapport with a wide range of colleagues, including leaders, working collaboratively but also advising and challenging constructively in a collegiate style.
• Be comfortable working with and adapting to change and working at pace. Pay attention to detail, especially when juggling a high volume of work.
• Be flexible and motivated in times of ambiguity or conflicting deadlines. Able to manage your time and resources to deliver on time and at high standard.
• Be proactive and demonstrate initiative in starting new projects or thinking of new ways in maximizing existing programs to support our employee communication goals.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 109,800 to 168,600 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.