Manager-Data Center & Field Operations

Description

What we do:

US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services.

Are you ready to lead the heartbeat of our digital infrastructure? We're seeking a dynamic and strategic leader to oversee the operations and maintenance of multiple mission-critical data centers and their supporting facilities. This is your opportunity to drive reliability, security, and scalability at the core of our network and systems.

As the Manager Data Center Operations & Field Operations, you'll take ownership of facility performance, infrastructure integrity, and cross-functional collaboration. You'll bring strategic vision and operational excellence to ensure our data centers run seamlessly—supporting critical services with unwavering uptime and efficiency. 

What you'll do:

• ??Project & Infrastructure Management: Lead deployment, pricing, planning, and documentation for data center and network infrastructure projects, including customer initiatives and facility growth.? 
• ??Operations & Maintenance Oversight: Monitor HVAC, fire suppression, electrical systems; coordinate preventative maintenance and subcontractor activities; oversee fiber optic line repairs.? 
• ??Cross-Functional Collaboration: Work with internal teams and departments to streamline procedures, support budgeting and scheduling, and execute expansion or upgrade projects.? 
• ??Documentation & Policy Development: Maintain records, update facility/network drawings, assist with quotes, and implement policies to improve departmental efficiency.? 
• ??Team Leadership & Support: Train and mentor regional technicians and engineering staff; provide backup support for facilities personnel and assist with field operations.
• Occasional travel to customer locations locally as well as travel between our Southeast Michigan data centers located in Auburn Hills, Belleville, and Southfield is required. 

Requirements

Experience:

• 6+ Years Experience? working in data centers and/or experience with data center infrastructure to include electrical, HVAC, fire suppression, and security systems.?  
• ??Knowledge of planning and construction management processes and procedures.? 
• ??Knowledge of estimating, budgeting, and scheduling practices.? 
• Understanding of fiber optic technology, including single-mode and multi-mode fibers. 
• ??Simplify: Problem Solving, Strategic Thinking? 
• ??Be Reliable: Dependability, Execution, Time Management? 
• ??Act Like an Owner: Accountability, Leadership, Business Acumen? 

Education:

• Bachelor’s Degree (or higher) or 4+ years professional work experience

Required License(s)/Certification(s):

•  Valid driver’s license and insurance.  

What We Offer:

In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits:

• Generous paid time off policy, including vacation, sick time, and 10 paid holidays
• Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care
• 401(k) retirement plan with a generous contribution
• Group Term Life Insurance covered 100% by employer
• Wellness program to promote overall employee well-being
• Health club reimbursement
• Paid volunteer time
• Business casual dress code

Working Conditions and Physical Demands

This position may be performed in either a standard office setting or a home office environment. It requires prolonged periods of sitting, frequent use of a computer and other office equipment, and effective time management in a self-directed work environment. Occasional lifting of items up to 25 pounds may be required. 

All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.

While we encourage applications from all eligible candidates, we are currently unable to accommodate requests for visa sponsorship.

US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.