Referral Coordinator

Opal Autism Centers is seeking an organized and proactive Referral Coordinator to join our growing team. In this crucial role, you will serve as the first point of contact for clients and families seeking our services. You will be responsible for coordinating referrals, managing communication between families and providers, and ensuring that potential clients receive timely and appropriate information regarding their treatment options. As a Referral Coordinator, you will play a vital role in facilitating access to quality care while providing exceptional customer service.

Key Responsibilities

• Manage the referral intake process, ensuring all necessary documentation is collected and entered into the system.
• Communicate effectively with families and healthcare providers regarding referral status and next steps.
• Schedule appointments for potential clients and follow up to confirm their attendance.
• Maintain accurate and updated records of referrals and appointment outcomes.
• Collaborate with clinical teams to streamline the referral process and improve client experiences.
• Provide information to families about available services and assist them in navigating through the intake process.
• Respond promptly to inquiries via phone, email, and in-person communication.
• Assist in the development of outreach programs to increase referral sources.

Working Hours: 

This is a full-time, non-exempt position requiring availability to work 40 hours per week, typically between the hours of 8am – 6pm EST.  No regularly scheduled weekend or night work required, however may occasionally be required to work on weekends or evenings. 

Work Environment: 

The work environment is remote, home-based, and therefore an indoor office-like environment. Work has no exposure to environmental conditions except when required to travel for business (up to a few times annually). 

• High school diploma or equivalent; additional education or experience in healthcare administration or related fields is a plus.
• Proven experience in a customer service role, preferably in a healthcare or behavioral health setting.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Proficient in using electronic health record (EHR) systems and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Compassionate and empathetic approach to working with families and children.
• Ability to maintain confidentiality and comply with HIPAA regulations.

• Employee Rewards Program- earn reward points for being awesome and spend them like real cash!
• Tuition discounts available- take advantage of our university partnerships with Northeastern, Capella, Ball State, Purdue Global, and more!
• Access to our Student Analyst Program- offering select RBTs mentorship, opportunities to accrue supervised fieldwork hours, and clinical experience toward behavior analyst certification, based on supervisor availability (no cost or commitment)
• Comprehensive benefits package, including:
• Medical, dental, and vision insurance
• Paid time off and 8 paid holidays + 1 floating holiday
• 401(k) & other investment plan options
• Drive time reimbursement (if applicable)
• Referral bonuses up to $1,000 per referral- no cap!

Opal Autism Centers is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We value diversity and inclusion in our workplace. By applying for this position, you acknowledge and agree to the above statement.