Fast Facts

The University of North Carolina at Chapel Hill seeks a ResNet Director to oversee the network infrastructure supporting housing operations, ensuring seamless internet access and digital communication for residents.

Responsibilities: Manage a team while overseeing network systems for internet access and digital communication, coordinate projects affecting 8,500 individuals, and lead budget management and procurement activities.

Skills: Experience leading technical teams, strong communication skills, customer service orientation, and proficiency in project and service management.

Qualifications: Master’s degree with 1-2 years of experience or Bachelor’s degree with 2-4 years; preferred experience in higher education and knowledge of ITSM and ITIL best practices.

Location: Chapel Hill, North Carolina, USA

Compensation: Not provided by employer. Typical compensation ranges for this position are between $85,000 - $130,000.

ResNet Director

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

ITS Customer Experience & Engagement (CE&E) strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus units. Among its functions, CE&E provides website, communications, digital accessibility, and voice services, and support from the Service Desk, including the Business Systems Help Desk.

Position Summary

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The ResNet Director plays a critical role in ensuring the seamless operation and security of the network infrastructure that supports UNC Housing. This position involves overseeing the design, implementation, and maintenance of the network systems that facilitate internet access, digital communication, and various online resources essential for academic and personal use by the residents, as well as the Housing professional staff.

With a keen focus on user experience, the Director addresses technical issues, manages network upgrades, and incorporates new technologies to meet the evolving needs of students and staff. They work closely with central IT professionals, housing administrators, and external vendors to ensure the network’s reliability, speed, and security.

This position is a leadership role with dual reporting structure to Housing and ITS. The Director provides strategic vision and leadership related to technology in the department.

Key responsibilities include:

• Manages 4 full-time employees and 50 student employees
• Provides on-site residential support, oversees technology and technology support for the Housing Department. This includes 600 employees in the department spread across 50 buildings on campus.
• Manages complex projects impacting over 8,500 individuals on campus. Coordinates with outside groups to complete these projects in a timely, efficient, and cost-effective manner.
• Oversees the operational budget. Provides budget forecasting.
• Leads necessary procurement activities, including RFPs, contracts, risk assessments, and implementation planning.
• Oversees complex IT systems and custom-coded applications in support of the Housing Department.

Minimum Education and Experience Requirements

Master’s and 1-2 years’ experience; or Bachelors and 2-4 years’ experience; or will accept a combination of related education and experience in substitution.

Required Qualifications, Competencies, and Experience

• Experience leading technical teams and projects with a focus on collaboration
• Strong interpersonal skills and ability to effectively communicate with technical staff and non-technical partners
• Demonstrated ability to set priorities effectively and resolve competing demands
• Knowledge of project and service management principles and practices
• Strong customer service skills
• Supervisory and/or leadership experience

Preferred Qualifications, Competencies, and Experience

• Experience at a college or university
• Knowledge of ITSM and ITIL best practices
• Experience managing or leading teams to manage a large, diverse collection of devices
• Extensive experience with technology planning and solution development
• 3+ years of management experience

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Please apply online at https://unc.peopleadmin.com/postings/308427

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.