ServiceNow System Administrator

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

We are seeking a highly motivated and experienced ServiceNow System Administrator to join our team. The ideal candidate will be responsible for the administration, maintenance, and support of our ServiceNow platform. This role involves ensuring the stability, performance, and security of the ServiceNow environment, as well as collaborating with various stakeholders to implement and optimize ServiceNow solutions. You will be a key player in maintaining our ServiceNow platform's effectiveness and efficiency, contributing to improved service delivery and user experience.

Responsibilities:

•  System Administration: Administer and maintain the ServiceNow platform, including user administration, access control, and platform configuration.

• Perform regular system monitoring, health checks, and performance tuning.

•  Manage and implement upgrades, patches, and hotfixes.

•   Maintain data integrity and ensure proper backup and recovery procedures.

• Configuration and Development:

•  Configure and ServiceNow applications and modules, including Incident Management, Problem Management, Change Management, Service Catalog, and Knowledge Management.

•  Develop and maintain workflows, business rules, client scripts, and UI policies.

•  Create and maintain reports, dashboards, and performance analytics.

• Implement and integrate ServiceNow with other enterprise systems.

• Support and Troubleshooting: Provide technical support to end-users and resolve ServiceNow-related issues.

• Troubleshoot and diagnose system problems and implement effective solutions.

•  Document system configurations, procedures, and troubleshooting steps.

• Participate in on-call support rotation as needed.

• Collaboration and Communication:

• Collaborate with stakeholders to gather requirements and translate them into ServiceNow solutions.

• Communicate effectively with technical and non-technical audiences.

• Participate in project planning and implementation.

• Maintain up to date knowledge of ServiceNow best practices.

• Security and Compliance: Ensure compliance with security policies and best practices.

• Manage user roles and permissions to maintain data security

• Perform regular security audits and vulnerability assessments.

Requirements:

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).

Experience

• Minimum of 3+ years of experience as a ServiceNow System Administrator.

• ServiceNow Certified System Administrator (CSA).

• Proven experience in configuring ServiceNow modules (e.g., ITSM, ITIL, Service Catalog, Knowledge Management).

• Experience with ServiceNow scripting (JavaScript, Glide scripting).

• Experience with ServiceNow integrations (e.g., REST, SOAP).

• Experience with ServiceNow upgrades.

 Technical Skills:

• Strong understanding of ServiceNow architecture and best practices.

• Proficiency in JavaScript, HTML, CSS, and XML.

• Knowledge of ITIL processes and frameworks.

• Familiarity with database concepts and SQL.

• Understanding of web services and API integrations.

Certifications (Preferred):

• ServiceNow Certified Implementation Specialist (CIS).

• ITIL 4 Foundation or higher certifications.

Soft Skills:

•  Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong attention to detail and organizational skills.

• Ability to manage multiple tasks and prioritize effectively.

• Ability to learn quickly and adapt to new technologies.

Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.
     
This role is eligible to be primarily remote within the United States.  However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events. 

 #LI-Remote

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.