North Carolina TalkNow Mental Health Provider– Monday–Thursday 6am–4pm CST
Schedule:
Weekdays Monday–Thursday 6:00am–4:00pm CST
The Role
TalkNow is a 24/7, 365, on-demand telehealth service that exclusively serves the higher education student population. As a full-time TalkNow Provider with TimelyCare, you will act as a primary form of emotional support for the students and members (i.e. faculty & staff) we serve. We are looking for providers who have successfully completed a masters degree in professional counseling, social work, and/or marriage and family therapist who have worked with populations in need of crisis intervention, de-escalation, risk assessment, and safety
Location
We offer a remote work environment. Work from home criteria includes but is not limited to maintaining your own internet with approved speed requirements, HIPAA compliant workspace free from distractions, and successful completion of the credentialing, onboarding, and training programs. Adherence to HIPAA and compliance standards, and all policies / procedures required for this role.
- Act as a primary support & triage for incoming TalkNow sessions (via phone, video or chat) to support members (i.e. students, faculty, or staff) with a person-centered, strengths-based approach
- Provide crisis intervention, de-escalation, and triage support as needed for students using TalkNow services, providing full availability during the hours of your shift
- Collaborate with students to develop care plans, progress care, and conduct risk assessments as needed
- Appropriately document sessions, assessments, and care plans in our electronic health record (EHR)
- Adhere to established standards for AIDET communication (acknowledge, introduce, duration, explanation, and thank), clinical documentation quality, HIPAA/PHI and telehealth regulation
- Consistently meet the required performance metrics for number of required encounters per week and shift
- Participate in the quality assurance investigations to gather all applicable facts
- Support the Director of Mental Health with client-facing related activities
- Minimum of provisional/associate licensure in the state of North Carolina (LCSW-A, LCMHC-A, LMFT-A)
- Strong clinical writing, assessment, and active listening skills
- Experience with crisis intervention and de-escalation
- Able to adapt to the changing needs of the students we serve
- Able to establish rapport, trust and professional boundaries with students
- Able to assess, triage, and document sessions with students potentially in crisis and/or are experiencing thoughts of self-harm or suicidal ideation, etc,
- Able to respond to students who are potentially in crisis with professionalism, support, empathy, and an awareness of cultural humility
- Bi-annual variable bonus eligibility
- 13 Paid Company Holidays + No work on your birthday!
- Flex PTO + Volunteer Time Off (VTO) as an organization to give back to the community
- Phone reimbursement
- Company issued computer equipment
- Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
- Company-paid group Life Insurance + Company-paid Short Term Disability
- Concierge benefit support services
- 401(k) with employer match
- Free access to TimelyCare's virtual medical and behavioral health support
- Mission-driven company with a supportive team culture
- Spot Bonus for Holiday Work - $250
- APA and ASWB sponsored CE opportunities
- Candidate Referral Program
This is a remote position. Reviewing candidates across the country. #LI - Remote.
Please note: You will need valid U.S. work authorization to join us as we are not able to offer sponsorship at this time.
TimelyCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training
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Our mission is to improve the health and well-being of college students through virtual medical and mental health care, accessible anytime, anywhere.
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