Asylum Services Navigator

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Asylum Services Navigator plays a critical role in directly supporting asylum seekers as they navigate the complex U.S. asylum system and access essential services. This position requires a compassionate and culturally sensitive individual who can build rapport with clients and effectively assess their needs. The Asylum Services Navigator will be responsible for conducting intakes, providing information and resource navigation, and facilitating referrals to appropriate services.

Major Responsibilities:

•Client Intake and Eligibility Determination:
oConduct comprehensive intake interviews with asylum seekers, gathering relevant information about their background, legal status, and needs.
oDetermine eligibility for program services based on established criteria and guidelines.
oExplain program services, client rights and responsibilities, and obtain consent for reviewing immigration documentation.
oParticipate in monthly outreach and Intake pop-up events to facilitate access to the program for eligible communities across Washington State

•Information and Resource Navigation:
oProvide accurate and up-to-date information to asylum seekers about the asylum process, available resources, and relevant legal rights.
oAssist clients in navigating complex systems and accessing essential services such as housing, healthcare, legal aid, and public benefits.
oDevelop individualized service plans and facilitate referrals to appropriate service providers.

•Emergency Triage and Assessment:
oAssess clients' immediate needs and provide emergency triage to address urgent health, safety, or shelter concerns.
oConduct comprehensive needs assessments to identify ongoing needs and develop appropriate referral plans.
oCollaborate with the Asylum Services Coordinator to ensure timely and appropriate support for clients experiencing crisis situations.

•Data Collection and Reporting:
oCollect and maintain accurate client data, including demographic information, needs assessments, service plans, and referrals.
oUtilize the electronic database and newcomer management system to track client interactions and outcomes.
oContribute to program reports and evaluations by providing timely and accurate data.

Other related duties as assigned based on program needs

Key Working Relationships:
Position Reports to: Asylum Services Intake Coordinator
Indirect Reporting: Sr Manager, Referral Pathways Coordinator, Program Officer
Other Internal and/or external contacts:
Internal: Senior Asylum Services Manager, Referral Pathways Coordinator, Partnership Coordinator, Asylum Services Navigator, Data Specialist, Technical Coordinator, Finance Team, Operations Team.

External: migrant and refugee communities, other asylum service agencies in WA.

Job Requirements:

•Relevant degree or equivalent experience. Lived experience as an asylee, refugee, or immigrant is preferred
•1-2 years of experience in case management, social services, or a related role working directly with asylum seekers or other vulnerable populations.
•Lived experience as an asylee, refugee, or immigrant is preferred
•Ability to document client interactions and services provided and maintain updated and accurate documentation.
•Fluency in English and at least one other relevant language commonly spoken by asylum seekers in the region (e.g., Spanish, French, or Portuguese).
•Advanced technological proficiency. Demonstrated ability to quickly master new systems and client/program management software.
•Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients from diverse backgrounds.
•Strong cultural competency and understanding of the unique challenges faced by asylum seekers.
•Experience with data entry, collection, and virtual case management preferred.
•Knowledge of the U.S. asylum system, relevant legal resources, and available services for asylum seekers.
•Effective time management skills and ability to focus and work productively in a fast-paced environment
•Demonstrated ability to work as a team member in a multi-cultural environment
•Valid driver’s license and insurance

**Compensation: (Pay Range: $22 - $29)**Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.