Associate Manager, Customer Service

Since 1869, we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao’s Homemade, Snack Factory, Snyder’s of Hanover. Swanson, and V8. 

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell’s…

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell’s offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell’s.   Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

How you will make history here...

The primary responsibility of this position is to ensure an efficient and effective customer service operation relating to the order management process. The focus for this role is on daily execution of key goals and metrics, both from a Campbell and customer perspective. This role will work with Campbell’s enterprise cross functional business partners on achieving key metric Order Fill, Case Fill, On Time Deliver, Must Arrive By Date. This position is responsible for managing and developing direct reports.

What you will do...

• Works with their individual team members to achieve the service needs of our customers. This will include meeting defined targets on supply chain metrics that the customer and Campbell have deemed critical to the business relationship.

• Work with the customer or Campbell internal business partners directly to resolve critical business issues related to customer service and order management.

• Build organizational capability, including direction setting, development, and performance management for direct reports.

• Addresses issues that impact servicing our customers and seek resolution tactics. This will include accessing the cross functional expertise of the numerous support services in the Customer Service Center.

• Works with the Sr Manager Customer Supply Chain on projects that will proactively resolve issues effecting the entire service center.

• Analyze and evaluate alternative solutions to respond to internal and external customer requests relative to lead time exceptions, special events / ads, late-delivery notifications, pricing promotion problems, deductions, merchandise return requests, account consolidations, allocation restrictions and product availability within department and Corporate guidelines.

Who you will work with...

• Reporting into Director, Supply Chain Logistics

What you will bring to the table... (Must Have)

• Bachelor's Degree required

• 4+ years of experience in a Customer Service role with emphasis on Order Management, Transportation/Distribution/Logistics and experience working with cross-functional business units, specifically Sales and Finance teams.

It would be great if you have... (Nice to Have)

• Bachelor's Degree in Supply Chain related field

• 6+ years of Supply Chain/Logistics experience

• Strong knowledge of SAP Order to Cash Process strongly preferred.

Compensation and Benefits:

The target base salary range for this full-time, salaried position is between 

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.