Client Success & Operations Manager
About Tharp Ventures
Tharp Ventures is a marketing operating partner for category-defining wellness and DTC brands — companies like Ra Optics, Ways2Well, and Daylight Computer. We help founders scale with clarity by balancing the art of brand with the science of performance: paid media, creative, email, and CRO — all under one cohesive system.
We’re not a traditional agency. We act as the internal marketing arm for our clients, building deep partnerships that drive long-term growth.
The Mission
We’re looking for a Client Success & Operations Manager to bring calm, order, and excellence to our fulfillment flow.
Your role: ensure that every deliverable across media, creative, and email goes out on time, on brand, and without chaos.
You’ll connect strategy → creative → media → reporting, ensuring both the team and clients feel guided, informed, and confident.
What You’ll Own
Client Success
- Serve as the main point of contact for our portfolio of clients.
- Be able to run client calls, recap next steps, and ensure deliverables are clear.
- Anticipate client needs and communicate proactively.
Operations & Fulfillment
- Oversee ClickUp boards, task timelines, and dependencies.
- Run internal ops syncs with the creative, email, and media teams.
- Manage workflow handoffs between departments — nothing slips through the cracks.
- QA deliverables before they reach the client.
Systems & Optimization
- Audit existing workflows and build SOPs for recurring tasks.
- Identify inefficiencies and create automations (Slack alerts, ClickUp templates, etc.).
- Contribute to building Tharp Ventures’ “Marketing Operating System.”
You’re Right for This Role If…
- You’ve worked at a digital marketing agency before (2–5 years minimum)
- Ideally, you enjoy agency life but are seeking higher-tier accounts to work on
- You’re fluent in performance marketing language (CTR, CPA, ROAS, CAC, MER, etc.).
- You’re obsessively organized — the type who color-codes ClickUp views for fun.
- You're ahead of the curve on AI-system build out (think N8N -> Airtable)
- You’re calm under pressure, diplomatic with clients, and love bringing clarity.
- You get dopamine from follow-through — closing loops is your superpower.
- You can think 3 steps ahead and prevent fires before they start.
Tools You’ll Live In
- ClickUp
- Slack
- Google Workspace
- Figma (light use for reviewing creative)
- Notion
- Loom
- And then help us build our new Airtable database for creative 🥲
Ultimately: if you love building systems that make creative teams shine, and you’re excited to be part of a fast-scaling agency at the intersection of wellness and performance, we want to meet you.
Compensation & Benefits
- $4,500–$5,500/month USD (depending on experience)
- Fully remote (EST/CST time zone preferred)
- Performance-based growth potential
- Opportunity to grow into Head of Operations as we scale
- Recurring revenue share if you choose to refer any clients into our collective ecosystem
Average salary estimate
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