Commercial Loan Workout Program Administrator

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

STCU offers excellent benefits: 
•  Paid time off—plus 11 paid holidays!
•  Medical, dental, vision and life insurance 
•  Training and career development
•  Success sharing plan
•  401(k) matching contributions
•  Tuition reimbursement

An overview of the benefits can be found here or here: https://stcu.org/here-for-good/about-stcu/careers/benefits
Salary range: $8,393.91 - $11,751.50 per month 

The Commercial Loan Workout Program Administrator is responsible for management and resolution of complex troubled commercial loans and assets within STCU’s business/commercial portfolio. This role involves identifying, analyzing, and mitigating risks associated with loans that are experiencing default, delinquency, or other financial distress while ensuring compliance with regulatory standards. This role also requires strategic oversight, advanced analytical skills, and a collaborative approach to problem-solving, enabling effective mitigation of credit risk while fostering strong relationships with internal and external stakeholders.

Core Job / Requirements/Outcomes

• Lead management of the STCU commercial problem loan portfolio to maximize recovery through effective implementation of workout and liquidation strategies to mitigate loss by conducting thorough portfolio assessments to identify risk levels and recovery potential, developing customized workout plans including restructuring and forbearance options, pursuing collateral liquidation and legal remedies when appropriate, and collaborating closely with internal stakeholders to ensure alignment and compliance.
• Maximize recovery and mitigate loss by preparing complex financial analyses to assess relationship performance, recommending appropriate risk rating changes and recovery actions for problem loans, and executing asset disposition plans through effective collateral marketing.
• Maintain clear communication channels and leverage comprehensive loan and borrow data by preparing detailed reports, credit memos, and portfolio analyses for senior management, credit committees, and regulators regarding special assets status and workout progress. Collaborate closely with relationship managers, loan officers, and credit analysts to identify early warning signs and prevent deterioration of commercial credits.

Other Essential Functions

• Ensure full compliance with regulations, policies, and procedures by coordinating with legal, compliance, and lending teams, reducing organizational risk and upholding regulatory standards in all decisions.
• Prepare and process loan modifications/workouts ensuring all activities adhere to federal, state, and STCU policy and procedure.
• Lead the development and improvement of commercial special assets management processes, policies, and systems by researching industry trends and legal requirements, driving operational efficiency and innovation.
• Direct legal actions, bankruptcy, foreclosure and judgment processes; repossession and replevin actions for the team’s portfolio. Conduct and manage negotiations and meetings with attorneys and borrowers.
• Train, mentor, and support team members to build skills and professional growth, enhancing overall team performance and capacity.
• Foster a positive and collaborative team environment by promoting open communication and cooperation, contributing to the team’s success and morale.
• May assist the consumer financial relief solutions team as needed.

Education: High school diploma or equivalent required. Bachelor’s degree in Finance, Accounting, Business Administration required. Equivalent work experience may be substituted for degree requirement on a year for year basis.

Job Experience: Minimum five years’ experience in commercial special assets, loan workout, or commercial credit risk management, with demonstrated expertise in handling complex portfolios required. Minimum three years’ experience in Commercial Underwriting required.

Software Skills: Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Travel Demands: Travel as needed for site inspections, meetings, and training.

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