Service Advisor - Porsche West Houston - job 1 of 2

Porsche West Houston, a Sonic Automotive dealership, is more than a luxury dealership - it’s a benchmark for exceptional automotive service in Houston.
Recognized with the 2023 Reputation 800 Award for outstanding customer reviews, and backed by Porsche’s #1 ranking in the 2025 J.D. Power Customer Service Index Study, we are committed to excellence. Join a team where premium service, high standards, and real craftsmanship meet the prestige of the Porsche name.

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

Compensation (Draw / Commission):

• Performance-based earnings range: $8,000 - 12,000+ per month

At Porsche West Houston, every interaction reflects the prestige of the Porsche brand. We are seeking an experienced Luxury Service Advisor who can deliver a refined customer experience, guide clients with expertise, and ensure seamless communication between customers and our factory-trained technicians.

Responsibilities:

• Welcome clients with professionalism and hospitality that reflects the Porsche standard.
• Document concerns clearly and ensure accurate vehicle diagnoses.
• Provide consultative explanations of recommended maintenance and repairs.
• Communicate estimates, obtain approvals, and proactively recommend services.
• Coordinate with technicians to optimize productivity and timely repair completion.
• Keep customers informed with timely updates and realistic timelines.
• Ensure RO accuracy and profitability while maintaining exceptional CSI.
• Maintain detailed records supporting warranty and future service needs.
• Handle customer concerns with discretion and professionalism.
• Stay current on Porsche technologies, bulletins, and brand initiatives.

• Minimum 3+ years of high-line or luxury Service Advisor experience (BMW, Mercedes-Benz, Lexus, Audi, etc.).
• Strong communication, organizational, and customer service skills.
• Solid technical understanding of vehicle systems.
• Ability to multitask and perform in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Must pass pre-employment background, MVR, and drug screening.
• Must be authorized to work in the USA.

Preferred Qualifications:

• Prior Service Advisor experience at a Porsche dealership.

Compensation (Draw / Commission):

• Performance-based earnings range: $8,000 - 12,000+ per month
  • Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.

Schedule:

• FULL TIME
• Sundays Always Off
• Saturday Availability Required

Perks & Benefits:

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines