NOC Technician I

Overview/ Job Responsibilities

Sev1Tech is seeking an experienced individual to fill the position of Network Operations Center Technician I. This is an operational shift position dedicated to the support of the Network Operations Center for the administration, and management of the United States Space Force (USSF) meshONE-T network. 

Reporting to the Network Operations Manager, the NOC Technician I will accomplish the following:

• Perform continuous monitoring of systems via various tools, responding with appropriate actions to system alarm signals
• Monitors for breaches of Service Level Agreements (SLAs)
• Pursues first call resolution and reviews Service Center tickets for approval
• Works with Shift Lead to resolves problems between various functional areas to increase network availability to the Mission Partners
• Reviews tickets and performs follow ups with internal functional areas and/or Mission Partners on the resolution of network incidents
• Assists with the creation of reports for measuring network utilization while performing traffic analysis, monitoring response times, and performing capacity and trend analysis
• Confidently multi-tasks in a fast-paced, team-oriented environment
• Communicates at a high level in both verbal and written form
• Performs other duties as required.

Position Details:

• Position is rotational shift work to support 24x7 NOC operations
• Position currently based out of the Colorado Springs Sev1Tech office with anticipated transition to Schriever SFB
• Some travel throughout the Colorado Front Range Area (Colorado Springs to Boulder) is expected
• Less than 10% travel out of state
• Non-Supervisory Position

Salary: TBD

Minimum Qualifications

• 1-3 Years experience in a NOC (Network Operations Center)
• Operate the meshONE-T system through the Government-approved Enterprise Service Desk (ESD) / Network Operations Center (NOC).
• Maintain an ESD and service lifecycle management systems on a 24/7/365 basis.
• Track, report, and resolve any equipment or system outages for all locations where meshONE-T is deployed, per the meshONE-T SRD.
• Notify the Government (meshONE-T program officer) for any changes in OPSCAP and SYSCAP conditions and emergency maintenance within 15 minutes.
• Notify all affected users at least 96 hours prior (routine/non-critical changes), 48 hours prior (patch or security vulnerabilities), and 24 hours prior (critical vulnerabilities) to an expected outage (i.e., Authorized Service Interruption), or per the timelines in the MP SLA, whichever is greater.
• Notify all affected users within 1 hour (threshold) or 15 minutes (objective) after occurrence of an unscheduled outage (i.e., Demand Maintenance) or service failure.
• Provide the Government (meshONE-T program officer and all affected users) an Estimated Time to Restore Operations (ETRO) for all equipment and system outages.
• Submit incident reports (for outages or any other incident that disrupts normal operations) to the Agreements Officer, Program Manager, and cognizant ISSM. Unclassified reports shall be sent via encrypted email or another mutually agreed upon secure communications method, and classified reports shall be delivered via appropriate communication channels.
• Security + Certification

Clearance: Must be eligible for US TS/SCI clearance

Desired Qualifications

• Experience with ServiceNow
• Experience with any of the following monitoring tools: nGenius, NetBrain, Elastic, SolarWinds
• Any of the following certifications: CCNA, CND, SSCP, CySA+, GICSP, Network+, GSEC
• Experience working in Department of Defense or other Federal contracts

About Sev1Tech LLC

Welcome to Sev1Tech! Founded in 2010, we are proud to be a leading provider of IT modernization, engineering, and program management solutions. Our commitment is to deliver exceptional program and IT support services that empower critical missions for both Federal and Commercial clients.

At Sev1Tech, our mission is clear: Build better companies. Enable better government. Protect our nation. Build better humans across the country. We believe that through innovation and dedication, we can make a significant impact on the communities we serve.

Join the Sev1Tech family, where your potential for greatness is limitless! Here, you will not only achieve remarkable accomplishments but also enjoy a fulfilling and rewarding career progression. We invite you to explore opportunities with us and become part of a team that values your contributions and growth.

Ready to take the next step? Apply directly through our website: Sev1Tech Careers and use the hashtag #joinSev1Tech to connect with us on social media!

For any additional questions or to submit referrals, feel free to reach out to [email protected].