Global Solution Architect, MSP (New Product Intro)

The New Product Introduction (NPI) & Service Creation Solution Architect role is a new function and capability in the MSP Solution Architecture Team. You will be responsible for designing, packaging, and enabling new service offerings built on Rubrik data protection, cyber resilience, and recovery portfolio. This role sits at the intersection of Solution Architecture, Product Management and Go‑to‑Market, translating product capabilities into standardized, repeatable service offerings for partners (MSPs/MSSPs, cloud providers) and enterprise customers.

You will own the technical service blueprint from concept through launch: service definition, reference architectures, delivery playbooks, tooling requirements, partner enablement content and delivery of enablement to MSP partners.  You will also support strategic presales opportunities into existing and net new large global MSPs that depend on these new services.

Key Responsibilities:

Service Creation & New Offering Design

• Work with the MSP Solution Architecture and Product Management team to identify, prioritize, and define new service offerings (managed backup, DRaaS, cyber recovery, SaaS backup, ransomware readiness assessments, etc.).
• Translate product roadmaps into service blueprints, including scope, SLAs, service tiers, success criteria, and KPIs into Rubrik Validated Designs. 
• Design scalable reference architectures and deployment patterns for new services across on-prem, cloud, and sovereign environments—incorporating security, compliance, and resiliency requirements (immutability, air gap, least privilege, auditability).
• Build and deliver repeatable Service Offering Co-Creation workshops for MSPs, spanning onboarding, solution development, and service launch.
• Define standard BOMs, sizing guidelines, and configuration patterns for typical customer and MSP use cases. 

Presales & Solution Architecture

• Support strategic sales and partner opportunities that rely on new or enhanced services: discovery, requirement capture (including RPO/RTO, sovereignty, compliance), and high‑level solution design. 
• Lead hands-on workshops to validate architectures and integration with customers’ existing environments (hypervisors, storage, networking, identity, ticketing/ITSM, SIEM, etc.).

Service Industrialization & Partner Enablement

• Collaborate cross-functionally to create delivery playbooks, runbooks, technical implementation guides, and use case collateral for internal and partner teams (MSPs/MSSPs, Tech Alliances, GSIs/SIs).
• Define and document service descriptions, RACI matrices, onboarding and cutover methodologies, and acceptance criteria.
• Develop training assets (presentations, labs, best practice guides, FAQs) and deliver enablement sessions to ensure high-quality, repeatable partner delivery.
• Work closely with the competitive intelligence and research team,  contribute to competitive positioning of services and differentiation vs. peer solutions in the backup, recovery, and cyber resilience market.

Required Qualifications:

• 7-8 years in technical roles such as Solutions Architect, Services Architect, or Senior Consultant, ideally within data protection, storage, or cloud infrastructure vendors, MSPs, or systems integrators. 
• Demonstrated experience designing and delivering complex backup, recovery, and data management solutions using products similar to Commvault, Cohesity, Veeam, Veritas, Rubrik, etc.. 
• Strong background with virtualization and cloud platforms: VMware vSphere, Hyper‑V, and at least one major hyperscaler (AWS, Azure, GCP) including networking, IAM, storage classes, and DR constructs. 
• Proven track record creating standardized services or managed offerings: defining SLAs, service catalogs, delivery processes, and runbooks. 
• Ability to engage with customers and partners at both executive and deep technical levels; strong workshop facilitation and whiteboarding skills.
• Solid understanding of security and compliance principles relevant to backup and recovery (immutability, encryption, key management, zero‑trust, least privilege, audit trails, data sovereignty).
• Excellent written and verbal communication skills; demonstrated ability to produce high‑quality architecture documentation and enablement materials.

Preferred Qualifications:

• Experience working at or closely with ISVs in the data protection / cyber resilience space (e.g., Commvault, Cohesity, Veeam, Veritas, Rubrik, Dell, HPE, NetApp) in a services or solutions architect capacity. 
• Prior role in service creation for MSPs, MSSPs, cloud service providers, or large managed hosting providers (e.g., designing backup/DRaaS/cyber recovery offerings).
• Familiarity with ITSM, SIEM/SOAR, and automation/orchestration tools (ServiceNow, Jira, Ansible, Terraform, scripting languages such as PowerShell or Python).
• Hands‑on experience with enterprise infrastructure operations: storage, networking, Windows/Linux, databases, and identity platforms (e.g., AD, Entra ID, LDAP). 
• Experience with ransomware recovery and cyber‑resilient architectures, including vaulting, clean‑room recovery, and incident response integration.
• Industry certifications in relevant domains:
  • Vendor‑specific (e.g., Veeam Architect, Commvault/Veritas certifications)
  • Cloud (AWS/Azure/GCP architect level)
  • Security (CISSP, CISM, CCSK, etc.)

Key Competencies:

• Service mindset: Thinks in terms of catalog offerings, SLAs, and scale, not just one‑off projects.
• Architecture & design: Able to translate requirements into scalable, resilient, secure architectures with clear trade‑offs.
• Cross‑functional influence: Comfortable driving alignment across Product, Engineering, Sales, and Partners.
• Execution & ownership: Takes end‑to‑end ownership for NPI and service introduction, from idea through launch and refinement.
• Communication: Able to distill complex technical concepts into clear materials for executives, architects, and delivery teams.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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