Sr Business Analyst, Advancement

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

300 East River Rd, Rochester, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

100006 Ofc Sr Vice Pres Advancement

Work Shift:

UR - Day (United States of America)

Range:

UR URG 113

Compensation Range:

$77,216.00 - $115,824.00

Responsibilities:

The Sr Business Analyst, Advancement will provide leadership and expertise in support of information technology initiatives within Advancement and fundraising programs across all University entities. The Senior BA will develop requirements and design documentation, along with use cases, based on user input and requests Advancement’s constituent relationship management (CRM) system (OASIS/Salesforce Ascend). The Senior BA designs future state workflow and business processes, process analysis, and creates testing strategies and offers input to customers that supports planning and implementation of systems, business processes, and best practices to ensure quality delivery of product. The BA builds and maintains relationships with customers (peer groups, team leads, application build teams, financial, operational, and other stakeholders) to identify and resolve improvement opportunities regarding the Advancement CRM and monitors the activities of programmers when writing computer programs to fulfill system enhancements. Using independent discretion, the Senior BA will design and manage quality assurance activities to validate system enhancements and communicates any/all action item follow-up(s) on behalf off Advancement. This position will play a significant role in Advancement’s multi-year CRM conversion project.

ESSENTIAL FUNCTIONS

Project Management

• Senior Project Manager for Advancement Information Services. Establishes and manages project standards and resources, and ensures accurate application in accordance with project schedule; acts as the liaison between University IT technical team, Advancement Information Services and University/Advancement business units; facilitates the definition and resolution of system requirements and business process issues; removes barriers and keeps the project on time per the approved project plan and schedule; translates business requirements into functional specifications. 
• Provides suggestions to, and/or advises technical staff during the development stage of, various IT products to ensure the client’s business needs are met. 
• Collaborates with technical staff and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Documents current state and future state processes and conducts gap analysis for assigned projects. Works with user communities to understand and document business requirements. May lead design sessions and design complex enhancements fulfilling user requirements and goals.
• Leads or actively participates in retrospective events with a continuous improvement mindset.

Customer Support

• Organizes meetings and discussions, create policies and procedures for gathering information, analyzing and interpreting data. Leads business processes to identify needs, problems and opportunities and develops strategies to maximize opportunities/value delivery.
• Engages with business leaders and users to understand how data-driven changes to process, products, services, software and hardware can improve efficiencies and add value.
• Provides ongoing functional support of Advancement Information Systems operational activities (help desk/troubleshooting, change management, workflow management, data loads)
• Provides analysis for system problems and enhancements by reviewing programs, and database tables to determine the root cause. Recommend modifications and/or additions to programs and equipment.
• Drive business units to evaluate assumptions about how they will successfully execute their plans for system changes or enhancements.
• Writes and/or offers input to business cases for future potential projects.
• Leads user events to promote and communicate project goals, timeframe and high-level changes and works with Advancement Learning & Development team to organize and/or conduct training.

Business Analysis

• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish customer requests from the underlying true needs.  
• Interpret customer business needs and translate them into application and operational requirements
• Leads and mentors the identification, recommendation and delivery of improvement opportunities for the business analysis and project processes.
• Acts as mentor and role model for more junior analysts. Shares knowledge and provides cross-training and peer support.
• Develops and reviews procedures for business analysis and project lifecycle processes.

Quality Assurance

• Manages report and application quality improvement/assurance activities by deriving tests and analyzing results to ensure the information is valid. 
• Works closely with functional and technical testers to prepare test plans, test scenarios and test data to complete testing and business process validation.
• Compares information from the OASIS database tables and actual application software or report the customer would use.  The validation process ensures the information shown is correct. This includes testing SSRS Reports and Tableau visualizations to ensure accuracy and proper development.
• Through discussions and documentation inform the team regarding testing results of fixes and enhancements to the system and reports.
• Coordinate with groups from the business unit that perform customer acceptance testing. Provide documented necessary test scenarios and scripts.

Market Trends & Continued Education

• Keeps abreast of new market trends regarding quality assurance for the application and reports.
• Keeps current with business and strategic goals. Understands other University service providers. Develops a broad knowledge of university roles, processes, tools and architecture to better understand how the team works together to meet users' needs.
• Continues education, certifications, training to ensure responsibilities are performed to the highest degree.

Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• Bachelor's degree in related discipline such as Computer Science, Mathematics, Statistics, Business, Data Science or Engineering
• Or equivalent combination of education and experience
• 5 years of relevant experience
• or equivalent combination of education and experience
• Experience with project management from planning through implementation
• Experience with Salesforce products strongly preferred

KNOWLEDGE, SKILLS AND ABILITIES (preferred)

• Experience with project management from planning through implementation
• ServiceNow, JIRA and/or Project Portfolio Management (PPM) software
• Experience with writing SQL, database design and creating Entity/Relationship diagrams.
• Excellent leadership, written and verbal communication, presentation, analytical and problem-solving skills
• Proven track record executing multiple work streams and producing consistent results required
• Ability to distill technical information into succinct and digestible information for a broad, non-technical audience required
• Extensive computer literacy, including Microsoft Office, particularly Excel, Teams and Powerpoint preferred

 

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