Staff Technical Writer
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
Ripple is seeking a highly experienced Staff Technical Writer to join our documentation team, focusing on advanced payments products. You will be essential in shaping the customer integration journey through documentation.
If the following excites you, this role is a perfect fit:
- Acting as the "first user"—diving deep into the product to test APIs and ensure documentation accuracy.
- Driving successful customer adoption through clear, comprehensive integration guides.
- Working entirely in a "docs-as-code" environment, managing documentation as code alongside engineering.
The ideal candidate thrives in a dynamic environment and has a proven track record of documenting complex APIs and UIs.
Key Responsibilities
- API and UI Documentation: Author and maintain detailed reference and conceptual documentation for our payments platform, covering REST, gRPC, and FIX protocols, as well as web/application UIs.
- Docs-as-Code & Tooling: Maintain documentation using a docs-as-code workflow and Git for version control. Employ platforms like Redocly for API specification and documentation generation (OpenAPI/Swagger).
- Scalability: Manage, optimize, and build out documentation tooling and automation to efficiently support our expanding product suite.
- Collaboration: Partner closely with Product Managers, Engineers, and Partner Engineers to gather technical information and set documentation standards.
What You'll Bring
Minimum Qualifications
- Experience: 8+ years as a Technical Writer, documenting complex enterprise fintech or payments software.
- Technical Expertise: Deep experience documenting both API-level reference materials (including REST, gRPC, FIX, etc) and User Interface (UI) guides.
- Core Skills: Proficiency with a docs-as-code workflow, Git, and Redocly, and OpenAPI Specification tools.
- Payments/FinTech Knowledge: Experience with cross-border payments, banking technology, or cryptocurrency/blockchain concepts is a strong advantage.
Preferred Qualifications
- Experience in programming or development (e.g., Python, JavaScript) is a huge plus, enabling you to write and troubleshoot code examples and maintain tooling.
- Proven ability to work independently, manage multiple projects simultaneously, and deliver high-quality results efficiently in a timeline-driven environment.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
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