Implementation Specialist - RCM Billing

Rethink Behavioral Health is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (http://RethinkBH.com) provides clinical, staff training and practice management tools for private ABA service providers. Due to autism insurance mandates sweeping the nation, our behavioral health division is experiencing unprecedented growth. Therefore, we are looking for the right person to join our billing service team.

As an Implementation Specialist, RCM Billing you have direct responsibility for supporting the end-to-end implementation of Billing solutions for our Behavioral Health clients. This role ensures seamless onboarding of services and technology by collaborating with internal and external teams, coordinating project tasks, and supporting clients from project kick-off to go-live. Time management and strong organizational skills is critical to the success of this position.

Main Responsibilities:

• Project manage and serve as the primary point of contact for approximately 20-25 active billing implementation projects at one time.
• Review customer payer contracts and fee schedules for OSB customers. Discuss Payer Verifications, Eligibility & Benefits, and Enrollment & Credentialing services.
• Develop and manage implementation project plans and timelines; this includes tracking project progress and mitigating risks as needed.
• Host meetings with customers directing implementation project steps or providing software training on Tebra and Rethink billing modules. 
• Document all aspects of implementation for internal tracking and oversight (account setup, audits, customer concerns, customer meeting follow-up, etc.)
• Answer customer emails during implementation.
• Answer tickets/cases in the Self-Billing Support queue.
• Maintain compliance with HIPAA and all applicable regulations throughout the implementation process.
• Assist sales team with client demonstrations as needed.

Required Skills and Experience:

• Bachelor’s degree in Healthcare Administration, Business, Marketing, or related field.
• 3+ years of experience in healthcare revenue cycle management, implementation, or client services.
• Strong understanding of revenue cycle functions including registration, charge capture, coding, billing, AR collections, and denial management.
• Exceptional organization & time management skills; detail-oriented & independently managed individual.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience with Tebra is strongly preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Visio); Smartsheet, Salesforce or project management tools a plus.

Benefits: 

• PTO and Vacation Days after a 90-day introductory period 
• Paid Holidays 
• Generous Health, Denial & Vision benefits package 
• 401k + Matching 

Job Type: Full-time, Monday-Friday (8-5 PM) 

Remote opportunities are available only in the following states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, IN, IA, MO, NC, NE, NY, OH, PA, SC, TN, TX, UT, VA

Our commitment to an inclusive workplace 

RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. 

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