Technical Account Manager

ABOUT RETELL AI

Retell AI is using the first principles to reimagine the call center with cutting edge voice AI.

We believe voice is still the most natural way humans communicate, yet it has been trapped in outdated call centers for decades. Our mission is to bring intelligence, empathy, and speed to every phone conversation between businesses and their customers.

Since launching 18 months ago, thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Altman Capital, and other leading investors, we have scaled to $30M ARR with a team of 20 people, up from $5M at the start of 2025.

Now, we’re scaling fast, and we’re looking for bold, ambitious people to help us build the gold standard for voice automation. If you want to work on deeply technical challenges, move fast, and make an outsized impact at one of the fastest-growing Voice AI startups in the world, you’ll love it here.

Let’s build the future of voice automation together.

• We’re a top 50 AI app in a16z list: https://tinyurl.com/5853dt2x

• We're also one of the top ranking startups on: https://leanaileaderboard.com/

CULTURE

• Build the Dream Team: We hire high performers who work onsite in the San Francisco Bay Area, move fast, and collaborate deeply. Feedback is open, direct, and constant.

• Customer obsession. We start with the customer and work backwards. Every job and task matters only if it ultimately benefits the customer.

• Insist on the Highest Standards: We ship products you’re proud to show everyone — even if it means spending more time perfecting them.

We like to keep it real, we move fast, build fast, and change fast. That’s part of the fun for us, but we know it’s not for everyone.

ABOUT THE ROLE

As the Senior Technical Account Manager (TAM) at Retell AI, you will own our largest self-serve accounts, serving as their trusted technical partner to drive adoption, unblock challenges, and accelerate their path to production-scale deployments. This is a high-impact, hands-on role blending deep technical expertise with relationship-building and customer growth strategies, where you'll collaborate cross-functionally to ensure customer success while uncovering expansion opportunities. Reporting to the CEO, you'll play a pivotal role in scaling Retell's enterprise-grade voice AI solutions, with a clear path to leading a TAM team as we grow.

You will join a fast-moving, product-led startup with deep enterprise interest and clear product-market fit, leveraging your technical depth in AI, telephony, and solution engineering to foster long-term partnerships. You'll have the autonomy to orchestrate solutions end-to-end, experiment with customer strategies, and directly influence our customer success motion.

KEY RESPONSIBILITIES

• Account Ownership & Relationship Building: Own a portfolio of our largest self-serve accounts, building deep, strategic relationships with technical and business stakeholders to drive adoption and retention.

• Technical Unblocking & Ramp-Up Support: Serve as the primary technical advisor, diagnosing integration challenges, optimizing voice AI deployments, and guiding customers from pilot to production at scale.

• Cross-Functional Orchestration: Collaborate closely with Product Engineers, Telephony Experts, and other engineering teams to resolve complex issues, prioritize feature requests, and deliver customized solutions that align with customer goals.

• Product & Solution Expertise: Act as a subject-matter expert on Retell's voice AI platform, conducting technical workshops, demos, and proof-of-concepts to showcase value and enable self-serve success.

• Expansion & Revenue Growth: Identify upsell and cross-sell opportunities through proactive account health monitoring, usage analytics, and strategic recommendations, contributing to ARR growth.

• Process & Knowledge Sharing: Document best practices, create internal playbooks for technical account management, and mentor junior team members to scale our customer success capabilities.

YOU MIGHT THRIVE IF

• Technical Depth: You bring 3+ years of experience in technical account management, solutions engineering, or customer-facing technical roles — with hands-on familiarity in software development, APIs, and cloud infrastructure.

• Customer-Centric Problem Solving: You’ve helped enterprise customers overcome complex challenges in fast-paced SaaS or AI environments, combining empathy, urgency, and technical expertise to keep projects moving.

• Sales Acumen: You have 3+ years in sales engineering or technical sales, and a strong track record of driving expansion from self-serve to enterprise, ideally at companies like Twilio, Dialogflow, Zoom, or Gong.

• Cross-Functional Collaboration: You excel at connecting the dots between customers, engineering, product, and sales — translating business needs into actionable solutions and influencing product direction.

• Communication Mastery: You’re skilled at breaking down complex technical ideas for any audience, building trust through clear, consultative communication that drives alignment and results.

• Growth Mindset: You thrive in high-growth, fast-changing environments where ownership matters — energized by ambiguity, new technologies, and the opportunity to wear multiple hats.

• Product Savvy: You’re familiar with LLMs, voice synthesis, and conversational AI, and can confidently demo Retell’s platform in creative, customer-relevant ways.

JOB DETAILS

On Target Earnings: $170,000-$180,000 Base Salary + Commission + Equity

Location: Redwood City, CA, US

US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT), and O-1 visas.

OTHER BENEFITS

• 100% coverage for medical, dental, and vision insurance

• $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks

• $200/month wellness reimbursement (gym, fitness classes, etc.)

• $300/month commuter reimbursement (gas, Caltrain, etc.)

• $75/month phone bill reimbursement

• $50/month internet reimbursement

INTERVIEW PROCESS

1. Intro Call: A short conversation with the hiring manager to learn more about the role and how this position impacts our customers at Retell AI.

2. Take-Home Challenge: Build an outbound sales agent for an EdTech company. We want to see how you approach problem-solving, structure your work, and collaborate asynchronously — similar to how we work together at Retell.

3. Live Tools & Integration Coding Round: In this round, we’ll assess your technical skills using Python and JavaScript, focusing on how you debug, integrate APIs, and think through real-world challenges.

4. Onsite Interviews:

   • Customer Discovery & Solution Architecture: Explore how you engage with customers, uncover needs, and design effective solutions.

   • Problem-Solving & Communication: We’ll assess how you reason through complex issues and communicate clearly under pressure.

   • Sales Team Interview: Meet with our sales leaders to align on collaboration style, customer approach, and business impact.

5. OFFER